Ripple Mart

  • FAQ's
    IC

    FREQUENTLY ASKED QUESTIONS (FAQ)

    How do I start shopping online with RippleMart.com?

    How is my order shipped?

    How long does it take for my order to reach me?

    Which States in India do you ship to?

    What are your delivery charges?

    Charges vary according to weight and delivery state. Actual Delivery charges shall be quoted against each order placed upon check out

    How do I track my orders?

    How do I know if an item is in stock?

    Can I deliver to another address, other than my card billing address?

    What is your cancellation policy?

    I would like to change my order. What should I do?

    How do I know that my order has been successfully submitted?

    How can I pay for my order?

    Is it safe to use my credit card on your website?

    What is your return Policy?

    Do I need to register and set up an account to shop?

    What if there are missing or wrong items when I receive my order?

    Is there a minimum order value?

    What are your Terms & Conditions?

    What are the recommended browsers for this site?

    Is my personal information kept private?

    How do I start shopping online with RippleMart.com?

    For step-by-step shopping instructions, please follow the progression below:

    1. When you have found a Product on the Website that you wolid like to buy, please click on the button labelled "add to cart". This will add your Product to a virtual "shopping cart".
    2. To change what’s in your virtual shopping cart at any time, click on the button labelled "edit cart".
    3. To remove a Product from your virtual shopping cart, click on the button labelled "remove" by the product.
    4. To add more Products to your virtual shopping cart, click on the link labelled "continue shopping".
    5. To pay for the Products in your virtual shopping cart at any time, click the button labelled “check out".
    6. When you click the “check out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you.

    You can provide this information by filling in the fields requested on the screen.

    All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.

    To shop with greater ease with us online, register one-time to save your details so that you will not have to re-enter your personal information again on your next session.

    How is my order shipped?

    Orders are shipped Monday through Saturday, excluding Public Holidays & Government declared Holidays. Any orders placed on Saturday or Sunday will be shipped the following week.

    Transport mode: Surface transport, for lighter products by Air.

    How long does it take for my order to reach me?

    Orders are despatched within 2-7 working days after payment confirmation. Typically, Telangana & Andhra Pradesh, orders take between 48 - 120 hours after dispatch. For orders from rest of other states in India, Surface Transport is used and may take up to 7-10 working days depending on the delivery address.

    Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of RippleMart.com. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder's credit/debit card.

    Which States in India do you ship to?

    Currently, from our website we only ships to addresses within the Indian mainland addresses only (excluding Andaman Nicobar or Lakshadweep islands).

    For any other destinations, please email customercare@ripplemart.com

    What are your delivery charges?

    Purchase Values less than Rs. 10,000 will be subjected to Delivery Charges

    Standard Charges for Surface Transport:

    1. Within Telangana & Andhra Pradesh Rs. 25 per Kg to any single address.
    2. States in Southern India Rs 35 per Kg to any single address
    3. States in West India Rs. 40 per Kg to any single address
    4. States in North India Rs. 50 per Kg to any single address
    5. States in Central India Rs. 40 per Kg to any single address
    6. States in East India Rs. 50 per Kg to any single address

    Charges vary according to weight and delivery state. Actual Delivery charges shall be quoted against each order placed upon check out

    Other destinations & few bulk Volume or weight orders – Delivery charges on request

    How do I track my orders?

    You will receive an email as well as SMS on the registered Mobile Telephone number, together with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us at customercare@ripplemart.com

    How do I know if an item is in stock?

    All items are in stock unless "Out of stock" is indicated. On receipt of your order if any items are unavailable, we will inform you by email and we will offer you a refund or alternative availability date where possible.

    Can I deliver to another address, other than my card billing address?

    Yes, it is possible if the delivery address is in the listed Pincodes of the vendor or servicing area of the Ripplemart.

    What is your cancellation policy?

    Our "no questions asked" cancellation policy allows you to cancel your order with us:

    1. Before the Products are delivered to you; 2. Please refer to ourTerms and Conditionsrelating to cancellations and returns.

    I would like to change my order. What should I do?

    If you would like to amend your order, please contact us at customercare@ripplemart.com.

    How do I know that my order has been successfully submitted?

    You will receive an email acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment.

    How can I pay for my order?

    We accept all major credit and debit cards: MasterCard, Visa, JCB, American Express, Delta and Maestro. Please note that all payments are charged in Indian Rupees. The final amount reflected on your bill may differ depending on the exchange rate at the time your bank processes the transaction.

    Is it safe to use my credit card on your website?

    To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.

    What is your return Policy?

    Please refer to our Terms and Conditions relating to returns.

    Do I need to register and set up an account to shop?

    1. It is not mandatory to register.
    2. However, if you choose to we will retain your contact details, which will be retrieved when you login on your next visit.
    3. Please note that due to security reasons, we will not retain your card details.

    What if there are missing or wrong items when I receive my order?

    For missing or wrongly shipped items, please contact us at customercare@ripplemart.com and quote your transaction reference number. Our customer service is open from Monday to Friday, 9 AM to 6.30 PM (IST time). We will endeavour to reply to your query within 2 working days and we will advise you on what to do next.

    Is there a minimum order value?

    There is no minimum order requirement.Delivery charges will remain as specified or as per the seller charges against each product,which will be displayed during the page checkout.

    What are your Terms & Conditions?

    Find out more about Terms & Conditions here.

    What are the recommended browsers for this site?

    This site is optimized for Explorer version 7.0 or higher, Mozilla Firefox version 2.0 or higher, Opera 9.0 or higher and Google Chrome.

    Is my personal information kept private?

    Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfil an order contract with you

    Privacy Policy

    Ripple Mart Technologies Pvt Ltd respects your right to privacy. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. Please read this Privacy Policy carefully - by using this website (the "Website"), or purchasing any of our products, you agree to its terms (including as amended from time to time). If, for any reason, you do not agree to the terms of this Privacy Policy, please stop using the Website immediately.

    Who are we?

    In this Privacy Policy, references to "we" or "us" are to Ripple Mart Technologies Pvt Ltd, trading as Ripple Mart, a company incorporated in Hyderabad, India (registered number CIN: U74999TG2016PTC109453) whose registered office is at EW 4, B K Guda, Balkampet, SR Nagar, Hyderabad 500 038, India

    We are part of the Ripple Group, which includes Ripple Construction Products Pvt Ltd, Ripple Infra Systems Pvt Ltd and Ripple Business Solutions Pvt Ltd.

    If you have any questions about how we collect, store and use your information, you may by e-mailing us at customercare@ripplemart.com

    The legislation

    We will at all times only collect and process your personal information in accordance with applicable data protection laws, including the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

    What information do we collect and how do we collect it?

    When you use the Website, register with us or sign up to receive our newsletters, or contact us by post, telephone, fax, e-mail, social media or SMS to make a purchase, we may collect, store and use certain personal information that you disclose to us. The information that we may collect from you includes your name, contact details, date of birth, gender, occupation and your credit or debit card details. We may also collect details of your computer's internet protocol address, which is automatically collected by our web server. Finally, we may receive information about you from third parties (such as credit reference agencies) who are legally entitled to disclose that information.

    How do we use your information?

    By using the Website or Services, you agree that your information may be used by us and by carefully selected third parties chosen by us for any of the following purposes:

    1. To provide you with our Services and any associated products;
    2. to provide you with a personalised browsing experience when using the Website;
    3. to facilitate your access to the Website or your use of the Services;
    4. for technical administration of the Website;
    5. to fulfil any contractual agreements between you and us or any requests for the Services;
    6. to respond to any comments, questions or feedback that you submit to us via the Website or contact us by other available means or to contact you regarding matters such as details of your booking or payment status;
    7. when we have your consent, to contact you about any promotions or contests or send you details (including by post, phone, fax, e-mail or SMS) of other products and services which we think may interest you;
    8. to engage in research and analysis in order to maintain and improve the Website and our products and Services, as well as develop new products and services;
    9. to manage any account that you hold with us; and
    10. to comply with legal and regulatory requirements.


    We may also perform general analysis of user behaviour and characteristics in order to measure interest in and use of the various areas of the Website and to inform advertisers of such non-personally identifiable information as well as the number of users that have been exposed to or clicked on their advertising banner. We may sell or share anonymised aggregate data from such analysis with third parties.

    Transfers of personal data

    We (or third parties acting on our behalf) may also store or process information that we collect about you in States outside the Indian Mainland or your jurisdiction, which may have lower standards of data protection. However, we will always store or process your information in accordance with this Privacy Policy, regardless of location. We may also disclose your information to third parties in connection with the sale, transfer or disposal of our business, provided that they continue to use your information substantially in accordance with the terms of this Privacy Policy.

    Security

    We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your personal information. However, whilst we have used our best efforts to ensure the security of your data, please be aware that we cannot guarantee the security of information transmitted over the Internet.

    Third Party Links

    When you are on this Website you may have the opportunity to visit, or link to, other sites not operated by the Ripple Mart, including web sites operated by other affiliated companies of the Ripple Group, or by unaffiliated third parties. These sites may collect personal data about you. The Ripple Group does not control sites that are operated by these entities and is not responsible for the information practices of these sites. We encourage you to review the privacy policies of third parties and their websites. This Privacy Policy does not address the information practices of those other websites.

    What are your rights?

    Depending on applicable law, you may have the right to contact us in order to find out what information we hold about you. You may also have the right to access, cancel or correct any information that we hold about you. If you wish to exercise any of these rights, please contact us using the contact details specified below.

    If you wish to unsubscribe from e-mail marketing communications that we send to you, you can most easily do this by clicking on the unsubscribe link at the bottom of order page. You may also contact us in writing at customercare@ripplemart.com to inform us if you do not wish to receive any marketing materials from us.

    What are cookies?

    The Website uses cookies. Cookies are small text files from a website that are stored on your computer, mobile phone or other device. These text files make using our Website more convenient by, among other things, recognising you when you return, saving your preferences and may help us to customise our Website for you based on your preferences.

    We do not use cookies to store your name or similar identifying information unless you have agreed to this by selecting the "Remember Me" option. If you select this option cookies will be placed on your computer, which will allow our Website to recognise you when you return.

    If you do not want us to use cookies when you use our Website, you can adjust your internet browser settings not to accept cookies. Your web browser's help function should tell you how to do this. Please note that if you adjust your browser settings not to accept cookies, this may result in you being unable to use some of the facilities on our Website.

    For more information about cookies, including further details as to what they are and how to refuse them, please visit www.allaboutcookies.org.

    How up-to-date is this Privacy Policy?

    Ripple Mart reserves the right to change its privacy policy, to comply with the law or to meet our changing business requirements, at any time with or without prior notice to you. Any changes to this Privacy Policy will be considered effective immediately after the changes are posted on this Website. Please check back frequently to be informed of any changes. By continuing to use the Website or buying any products from us, you agree to be bound by the terms of these updates and amendments.

    This Privacy Policy was last updated on 24 September 2016.

    Terms and Conditions

    The following terms and conditions ("Terms") apply to your use of the RippleMart.com website (the "Website") and to any and all orders you place for products available through this Website (the "Products") (including our agreement to sell you such Products if we accept your order). These Terms should be read alongside, and are in addition to, our privacy policy ("Privacy Policy").

    Please read these Terms carefully and print a copy for your future reference. By placing a Product order through the Website, or otherwise using it, you agree that you have read, understood and agree to these Terms and the Privacy Policy (each as amended from time to time). If you do not agree to these Terms, you must stop using the Website immediately and must not order any Product through it.

    About us

    Ripple Mart Technologies Pvt Ltd, trading as RippleMart.com (referred to in these Terms as "we", or "us"), is a company registered in Hyderabad, Telangana India whose registered number is CIN: U74999TG2016PTC109453 and whose registered address is at EW 4, BK Guda, Balkampet, SR Nagar, Hyderabad 500 038 India.

    Should you have any questions about these Terms or wish to contact us for any reason whatsoever, please use the contact details set out below:

    Post: Ripple Mart Technologies Pvt Ltd, 303, Royal Arcadia, SR Nagar, Hyderabad 500 038, India

    E-mail: customercare@ripplemart.com

    Your use of the website

    You agree to use the Website only for lawful purposes and in a way which does not infringe the rights of any anyone else or restrict or inhibit anyone else's use and enjoyment of the Website.

    You are permitted to download and print content from the Website solely for your own personal use. Website content must not be copied or reproduced, used or otherwise dealt with for any other reason. You are not entitled to modify or redistribute the content of this Website or reproduce, link, frame or deep-link it on any other website without our express written permission. You are not entitled to use the content of the Website for commercial exploitation in any circumstances.

    Product descriptions

    All Product descriptions and illustrations shown on the Website are provided in good faith but are intended as guidance only and actual Products may vary accordingly.

    All prices shown on the Website are in Indian Rupees and inclusive of Value Added Tax (“VAT”) or Goods & Services Tax (“GST”) at the relevant rate where applicable. Prices shown on the Website do not include delivery, packaging or other charges, which will be added to any order you place.

    For international deliveries, you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for custom clearance must be borne by you.

    Whilst we use reasonable endeavours to keep prices up-to-date on the Website, we reserve the right to alter prices at any time. Any change in price will be communicated to you prior to delivery of the relevant Products.

    You acknowledge that, as between you and us, we own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to (i) the Products and (ii) the Website ("IPR")

    If any IPR existing in

    1.  the Products and/or
    2.  the Website vests in you, whether by operation of law or otherwise, you hereby assign to us all right, title and interest (whether legal or beneficial) in such IPR throughout the world absolutely to the fullest extent possible, including any and all renewals and extensions of such IPR.


    You unconditionally and irrevocably waive any and all moral rights you may have either now or in the future existing in or in relation to

    1. the Products and/or
    2. the Website. You also agree to execute and do all such deeds, documents, acts and things as we may reasonably require in order to assign any IPR to us, to carry out the intended purpose of these Terms or to establish, perfect, preserve or enforce our rights under these Terms.


    You also acknowledge that you are only permitted to use the Products for your own domestic purposes and that you were not permitted to copy or use the Products, for any other purposes including, for example, any business purposes or to copy or disseminate, for commercial purposes, the Products to any other persons.

    How to order products

    When you have found a Product on the Website that you would like to buy, please click on the button labelled "add to cart". This will add your Product to a virtual "shopping cart". You can then proceed to pay for the Products in your virtual shopping cart by clicking on the button labelled "Checkout". Alternatively, you can continue browsing the Website and add additional Products to your virtual shopping cart.

    You can see what Products are in your virtual shopping cart at any time by clicking on the button labelled "add to cart". To return to the shop, click on the link labelled "continue shopping". If you wish to remove a Product from your virtual shopping cart, click on the button labelled "remove" by the product. You can pay for the Products in your virtual shopping cart at any time by clicking the button labelled "check out".

    When you click the "check out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you. You can provide this information by filling in the fields requested on the screen. All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.

    When you place an order to purchase a Product from us, your order represents an offer to us to purchase that Product, which we reserve the right to refuse, and which does not represent a legally binding contract. Whilst we will do our best to fulfil your order (once it is accepted), we cannot guarantee to do so (for example, where we are out of stock, where your card issuer declines to authorise your payment or where Products have been incorrectly priced on our Website). Your offer is accepted by us and becomes binding only when we expressly confirm your order in writing (either by invoice submitted with Products delivered, e-mail or otherwise).

    Payment for the products

    Do not send any card details unencrypted via email to RippleMart.com. Provide passwords to known/verified recipient via the telephone only. Any files containing card data sent to Ripple Mart must be encrypted and password protected

    All Products will remain our property until we have received payment in full for your order.

    During the checkout process, you will be asked to complete your payment details. All highlighted fields must be completed. Please note that we will only collect, store and use your information in accordance with our Privacy Policy.

    We accept all major credit cards except Diners. All card payments are subject to authorisation by your card issuer. If your payment is not authorised, we will cancel your order and notify you in writing (including e-mail) that we have done so. If you have already received the Products you ordered from us, you must return those Products to us in the same condition that you received them at your own expense. If you fail to do so within 2 (two) weeks of our cancelling your order, we may arrange for collection of the Products at your expense.

    If we cannot supply you with the Products that you have ordered for whatever reason, we will cancel your order and inform you of this as soon as reasonably possible. Similarly, we may decline or be unable to process your order if your credit or debit card does not give authorisation for the payment of the Products or that you are ineligible to take delivery of the Products set out under “Delivery of the Products”. We will give you a full refund where you have already paid for the Products.

    Delivery of the products

    At this point in time, we are only able to deliver Products to addresses within the States & Union Territories of Indian Mainland (excluding the States of Andaman, Nicobar, Lakshadweep Islands)

    Orders are shipped Monday through Friday, excluding Public Holidays, Government Holidays Central & Regional. Any orders placed on Saturday or Sunday will be shipped the following week.

    All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you when they are delivered to the delivery address specified in your order.

    We shall not be liable for any delay or failure to deliver Products if the delay or failure is wholly or partly caused by circumstances beyond our control.

    We aim to process and despatch Products within 5 working days from the date on which we accept your order. If you are still waiting for the delivery of your Products after 14 days following your order acceptance confirmation, please contact us by email at customercare@ripplemart.com

    Cancellations and refunds

    In accordance with the applicable law, we provide a "no questions asked" cancellation policy provided that you cancel your order with us:

    before the Products are delivered to you; or

    If you cancel your order with us, you must return any Products received at your cost by registered post to the following addresses:

    Ripple Mart Returns Department
    Ripple Mart Technologies Pvt Ltd
    303, Royal Arcadia, Balkampet Main Road,
    SR Nagar, Hyderabad 500 038, India


    If you have received the Products and wish to cancel your order, you must take reasonable care of the Products and not use them. Prior to returning any Products to us, please contact us by email us by email customercare@ripplemart.com or telephone us (between Monday to Friday, 9.30 AM to 5.30 PM IST time) using the number set out at the top of these Terms (quoting your transaction reference) and we will give you a unique returns identification number to quote that is required when you return the Products to us.

    Products should be returned to us in the same condition that you received them, quoting the unique returns identification number, at the address set out above in these Terms. If you return any Products, we will not be responsible for any loss or damage to them in transit and, for this reason, we request you use recorded delivery service and keep receipt as proof of postage. If Products are lost or damaged in transit, we reserve the right to charge you for such loss or damage.

    Any postage costs incurred when returning the Products to us are to be borne by you unless:
    1. the Products were already damaged on receipt by you; or
    2. the Products were incorrectly supplied to you.


    You should check all Products you receive against your order. If you receive Products that are damaged or incorrectly supplied then you must note the details of any damage or error in supply on the delivery documentation and it will be your responsibility to notify us in writing (which may include e-mail) of the damage or incorrect supply within 7 working days of delivery.

    You must return the Products to us, quoting the unique returns identification number, as soon as possible after notifying us that the Products are damaged or have been incorrectly supplied. Subject to you complying with these requirements, we will then, at your option, either provide a replacement or you may cancel your order.

    Please note that we will not accept the return of any damaged or incorrectly supplied Products where you fail to notify us of this within 2 working days of receiving them.

    Products bought from our stockists and on-line partners will need to be returned to them directly.

    If you cancel your order in any of the circumstances set out above, we will refund any money paid by you for the Product(s), which have been delivered to you and are returned to us, in full. Any refunds given by us will be made to the debit/credit card account provided when you placed your order.

    Notwithstanding the foregoing, any offer of a free gift as promotional and or marketing exercise cannot be returned for refunding or cash alternatives. Should you return your order for a full refund, you will also have to return the free gift.

    Product liability

    We will use reasonable skill and care in fulfilling any order placed by you which is accepted by us. However, we exclude, all other representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law. We accept no liability for any special, indirect, incidental, consequential or economic loss howsoever caused arising out of or in connection with the use of this website or the information, content, materials or Products.

    Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage in connection with any Products which we have supplied to you shall be limited to the sums paid or payable for such Products.

    Except in respect of death or personal injury caused by RippleMart.com’s negligence, and to the fullest extent permitted by law, neither RippleMart.com nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or Products.

    We will not be liable to you where we breach these Terms due to any cause that is beyond our reasonable control, including Acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.

    This clause does not affect your statutory rights as a consumer.

    Website liability

    We provide the content on the Website in good faith but give no warranty or representation that the content is accurate, complete or up-to-date, nor that the Website does not infringe the rights of any third party. We accept no responsibility or liability for your use of content on the Website and such use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we accept no liability for them.

    Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be uninterrupted or error free and disclaim all liability in respect thereof.

    This Website may contain links to other websites. We accept no responsibility or liability for any material supplied by or contained on any third party website which is linked from or to this Website, or any use of personal data by such third party.

    We reserve the right to suspend your use of the Website at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Website with immediate effect if you breach any of these Terms.

    Nothing in these Terms shall limit our liability for personal injury or death.

    Amendments to these terms

    We may update or amend these Terms from time to time to comply with Indian law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website or ordering any further Products from us, you agree to be bound by the terms of these updates and amendments. These Terms were last updated on 24 September 2016.

    Other Important terms

    If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms shall remain in full force and effect.

    You may not assign or sub-contract any of your rights or obligations under these Terms to any third party unless we agree in writing. We may assign, transfer or sub-contract any of our rights or obligations under these Terms to any third party at our discretion.

    Only you and we shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

    These Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms shall not constitute a waiver by us of that right. Any waiver must be agreed by us in writing.

    These Terms are governed by Constitution of Indian laws. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the Hyderabad Courts.

  • Return Policy
    IC

    FREQUENTLY ASKED QUESTIONS (FAQ)

    How do I start shopping online with RippleMart.com?

    How is my order shipped?

    How long does it take for my order to reach me?

    Which States in India do you ship to?

    What are your delivery charges?

    Charges vary according to weight and delivery state. Actual Delivery charges shall be quoted against each order placed upon check out

    How do I track my orders?

    How do I know if an item is in stock?

    Can I deliver to another address, other than my card billing address?

    What is your cancellation policy?

    I would like to change my order. What should I do?

    How do I know that my order has been successfully submitted?

    How can I pay for my order?

    Is it safe to use my credit card on your website?

    What is your return Policy?

    Do I need to register and set up an account to shop?

    What if there are missing or wrong items when I receive my order?

    Is there a minimum order value?

    What are your Terms & Conditions?

    What are the recommended browsers for this site?

    Is my personal information kept private?

    How do I start shopping online with RippleMart.com?

    For step-by-step shopping instructions, please follow the progression below:

    1. When you have found a Product on the Website that you wolid like to buy, please click on the button labelled "add to cart". This will add your Product to a virtual "shopping cart".
    2. To change what’s in your virtual shopping cart at any time, click on the button labelled "edit cart".
    3. To remove a Product from your virtual shopping cart, click on the button labelled "remove" by the product.
    4. To add more Products to your virtual shopping cart, click on the link labelled "continue shopping".
    5. To pay for the Products in your virtual shopping cart at any time, click the button labelled “check out".
    6. When you click the “check out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you.

    You can provide this information by filling in the fields requested on the screen.

    All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.

    To shop with greater ease with us online, register one-time to save your details so that you will not have to re-enter your personal information again on your next session.

    How is my order shipped?

    Orders are shipped Monday through Saturday, excluding Public Holidays & Government declared Holidays. Any orders placed on Saturday or Sunday will be shipped the following week.

    Transport mode: Surface transport, for lighter products by Air.

    How long does it take for my order to reach me?

    Orders are despatched within 2-7 working days after payment confirmation. Typically, Telangana & Andhra Pradesh, orders take between 48 - 120 hours after dispatch. For orders from rest of other states in India, Surface Transport is used and may take up to 7-10 working days depending on the delivery address.

    Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of RippleMart.com. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder's credit/debit card.

    Which States in India do you ship to?

    Currently, from our website we only ships to addresses within the Indian mainland addresses only (excluding Andaman Nicobar or Lakshadweep islands).

    For any other destinations, please email customercare@ripplemart.com

    What are your delivery charges?

    Purchase Values less than Rs. 10,000 will be subjected to Delivery Charges

    Standard Charges for Surface Transport:

    1. Within Telangana & Andhra Pradesh Rs. 25 per Kg to any single address.
    2. States in Southern India Rs 35 per Kg to any single address
    3. States in West India Rs. 40 per Kg to any single address
    4. States in North India Rs. 50 per Kg to any single address
    5. States in Central India Rs. 40 per Kg to any single address
    6. States in East India Rs. 50 per Kg to any single address

    Charges vary according to weight and delivery state. Actual Delivery charges shall be quoted against each order placed upon check out

    Other destinations & few bulk Volume or weight orders – Delivery charges on request

    How do I track my orders?

    You will receive an email as well as SMS on the registered Mobile Telephone number, together with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us at customercare@ripplemart.com

    How do I know if an item is in stock?

    All items are in stock unless "Out of stock" is indicated. On receipt of your order if any items are unavailable, we will inform you by email and we will offer you a refund or alternative availability date where possible.

    Can I deliver to another address, other than my card billing address?

    Yes, it is possible if the delivery address is in the listed Pincodes of the vendor or servicing area of the Ripplemart.

    What is your cancellation policy?

    Our "no questions asked" cancellation policy allows you to cancel your order with us:

    1. Before the Products are delivered to you; 2. Please refer to ourTerms and Conditionsrelating to cancellations and returns.

    I would like to change my order. What should I do?

    If you would like to amend your order, please contact us at customercare@ripplemart.com.

    How do I know that my order has been successfully submitted?

    You will receive an email acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment.

    How can I pay for my order?

    We accept all major credit and debit cards: MasterCard, Visa, JCB, American Express, Delta and Maestro. Please note that all payments are charged in Indian Rupees. The final amount reflected on your bill may differ depending on the exchange rate at the time your bank processes the transaction.

    Is it safe to use my credit card on your website?

    To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.

    What is your return Policy?

    Please refer to our Terms and Conditions relating to returns.

    Do I need to register and set up an account to shop?

    1. It is not mandatory to register.
    2. However, if you choose to we will retain your contact details, which will be retrieved when you login on your next visit.
    3. Please note that due to security reasons, we will not retain your card details.

    What if there are missing or wrong items when I receive my order?

    For missing or wrongly shipped items, please contact us at customercare@ripplemart.com and quote your transaction reference number. Our customer service is open from Monday to Friday, 9 AM to 6.30 PM (IST time). We will endeavour to reply to your query within 2 working days and we will advise you on what to do next.

    Is there a minimum order value?

    There is no minimum order requirement.Delivery charges will remain as specified or as per the seller charges against each product,which will be displayed during the page checkout.

    What are your Terms & Conditions?

    Find out more about Terms & Conditions here.

    What are the recommended browsers for this site?

    This site is optimized for Explorer version 7.0 or higher, Mozilla Firefox version 2.0 or higher, Opera 9.0 or higher and Google Chrome.

    Is my personal information kept private?

    Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfil an order contract with you

    Privacy Policy

    Ripple Mart Technologies Pvt Ltd respects your right to privacy. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. Please read this Privacy Policy carefully - by using this website (the "Website"), or purchasing any of our products, you agree to its terms (including as amended from time to time). If, for any reason, you do not agree to the terms of this Privacy Policy, please stop using the Website immediately.

    Who are we?

    In this Privacy Policy, references to "we" or "us" are to Ripple Mart Technologies Pvt Ltd, trading as Ripple Mart, a company incorporated in Hyderabad, India (registered number CIN: U74999TG2016PTC109453) whose registered office is at EW 4, B K Guda, Balkampet, SR Nagar, Hyderabad 500 038, India

    We are part of the Ripple Group, which includes Ripple Construction Products Pvt Ltd, Ripple Infra Systems Pvt Ltd and Ripple Business Solutions Pvt Ltd.

    If you have any questions about how we collect, store and use your information, you may by e-mailing us at customercare@ripplemart.com

    The legislation

    We will at all times only collect and process your personal information in accordance with applicable data protection laws, including the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

    What information do we collect and how do we collect it?

    When you use the Website, register with us or sign up to receive our newsletters, or contact us by post, telephone, fax, e-mail, social media or SMS to make a purchase, we may collect, store and use certain personal information that you disclose to us. The information that we may collect from you includes your name, contact details, date of birth, gender, occupation and your credit or debit card details. We may also collect details of your computer's internet protocol address, which is automatically collected by our web server. Finally, we may receive information about you from third parties (such as credit reference agencies) who are legally entitled to disclose that information.

    How do we use your information?

    By using the Website or Services, you agree that your information may be used by us and by carefully selected third parties chosen by us for any of the following purposes:

    1. To provide you with our Services and any associated products;
    2. to provide you with a personalised browsing experience when using the Website;
    3. to facilitate your access to the Website or your use of the Services;
    4. for technical administration of the Website;
    5. to fulfil any contractual agreements between you and us or any requests for the Services;
    6. to respond to any comments, questions or feedback that you submit to us via the Website or contact us by other available means or to contact you regarding matters such as details of your booking or payment status;
    7. when we have your consent, to contact you about any promotions or contests or send you details (including by post, phone, fax, e-mail or SMS) of other products and services which we think may interest you;
    8. to engage in research and analysis in order to maintain and improve the Website and our products and Services, as well as develop new products and services;
    9. to manage any account that you hold with us; and
    10. to comply with legal and regulatory requirements.


    We may also perform general analysis of user behaviour and characteristics in order to measure interest in and use of the various areas of the Website and to inform advertisers of such non-personally identifiable information as well as the number of users that have been exposed to or clicked on their advertising banner. We may sell or share anonymised aggregate data from such analysis with third parties.

    Transfers of personal data

    We (or third parties acting on our behalf) may also store or process information that we collect about you in States outside the Indian Mainland or your jurisdiction, which may have lower standards of data protection. However, we will always store or process your information in accordance with this Privacy Policy, regardless of location. We may also disclose your information to third parties in connection with the sale, transfer or disposal of our business, provided that they continue to use your information substantially in accordance with the terms of this Privacy Policy.

    Security

    We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your personal information. However, whilst we have used our best efforts to ensure the security of your data, please be aware that we cannot guarantee the security of information transmitted over the Internet.

    Third Party Links

    When you are on this Website you may have the opportunity to visit, or link to, other sites not operated by the Ripple Mart, including web sites operated by other affiliated companies of the Ripple Group, or by unaffiliated third parties. These sites may collect personal data about you. The Ripple Group does not control sites that are operated by these entities and is not responsible for the information practices of these sites. We encourage you to review the privacy policies of third parties and their websites. This Privacy Policy does not address the information practices of those other websites.

    What are your rights?

    Depending on applicable law, you may have the right to contact us in order to find out what information we hold about you. You may also have the right to access, cancel or correct any information that we hold about you. If you wish to exercise any of these rights, please contact us using the contact details specified below.

    If you wish to unsubscribe from e-mail marketing communications that we send to you, you can most easily do this by clicking on the unsubscribe link at the bottom of order page. You may also contact us in writing at customercare@ripplemart.com to inform us if you do not wish to receive any marketing materials from us.

    What are cookies?

    The Website uses cookies. Cookies are small text files from a website that are stored on your computer, mobile phone or other device. These text files make using our Website more convenient by, among other things, recognising you when you return, saving your preferences and may help us to customise our Website for you based on your preferences.

    We do not use cookies to store your name or similar identifying information unless you have agreed to this by selecting the "Remember Me" option. If you select this option cookies will be placed on your computer, which will allow our Website to recognise you when you return.

    If you do not want us to use cookies when you use our Website, you can adjust your internet browser settings not to accept cookies. Your web browser's help function should tell you how to do this. Please note that if you adjust your browser settings not to accept cookies, this may result in you being unable to use some of the facilities on our Website.

    For more information about cookies, including further details as to what they are and how to refuse them, please visit www.allaboutcookies.org.

    How up-to-date is this Privacy Policy?

    Ripple Mart reserves the right to change its privacy policy, to comply with the law or to meet our changing business requirements, at any time with or without prior notice to you. Any changes to this Privacy Policy will be considered effective immediately after the changes are posted on this Website. Please check back frequently to be informed of any changes. By continuing to use the Website or buying any products from us, you agree to be bound by the terms of these updates and amendments.

    This Privacy Policy was last updated on 24 September 2016.

    Terms and Conditions

    The following terms and conditions ("Terms") apply to your use of the RippleMart.com website (the "Website") and to any and all orders you place for products available through this Website (the "Products") (including our agreement to sell you such Products if we accept your order). These Terms should be read alongside, and are in addition to, our privacy policy ("Privacy Policy").

    Please read these Terms carefully and print a copy for your future reference. By placing a Product order through the Website, or otherwise using it, you agree that you have read, understood and agree to these Terms and the Privacy Policy (each as amended from time to time). If you do not agree to these Terms, you must stop using the Website immediately and must not order any Product through it.

    About us

    Ripple Mart Technologies Pvt Ltd, trading as RippleMart.com (referred to in these Terms as "we", or "us"), is a company registered in Hyderabad, Telangana India whose registered number is CIN: U74999TG2016PTC109453 and whose registered address is at EW 4, BK Guda, Balkampet, SR Nagar, Hyderabad 500 038 India.

    Should you have any questions about these Terms or wish to contact us for any reason whatsoever, please use the contact details set out below:

    Post: Ripple Mart Technologies Pvt Ltd, 303, Royal Arcadia, SR Nagar, Hyderabad 500 038, India

    E-mail: customercare@ripplemart.com

    Your use of the website

    You agree to use the Website only for lawful purposes and in a way which does not infringe the rights of any anyone else or restrict or inhibit anyone else's use and enjoyment of the Website.

    You are permitted to download and print content from the Website solely for your own personal use. Website content must not be copied or reproduced, used or otherwise dealt with for any other reason. You are not entitled to modify or redistribute the content of this Website or reproduce, link, frame or deep-link it on any other website without our express written permission. You are not entitled to use the content of the Website for commercial exploitation in any circumstances.

    Product descriptions

    All Product descriptions and illustrations shown on the Website are provided in good faith but are intended as guidance only and actual Products may vary accordingly.

    All prices shown on the Website are in Indian Rupees and inclusive of Value Added Tax (“VAT”) or Goods & Services Tax (“GST”) at the relevant rate where applicable. Prices shown on the Website do not include delivery, packaging or other charges, which will be added to any order you place.

    For international deliveries, you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for custom clearance must be borne by you.

    Whilst we use reasonable endeavours to keep prices up-to-date on the Website, we reserve the right to alter prices at any time. Any change in price will be communicated to you prior to delivery of the relevant Products.

    You acknowledge that, as between you and us, we own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to (i) the Products and (ii) the Website ("IPR")

    If any IPR existing in

    1.  the Products and/or
    2.  the Website vests in you, whether by operation of law or otherwise, you hereby assign to us all right, title and interest (whether legal or beneficial) in such IPR throughout the world absolutely to the fullest extent possible, including any and all renewals and extensions of such IPR.


    You unconditionally and irrevocably waive any and all moral rights you may have either now or in the future existing in or in relation to

    1. the Products and/or
    2. the Website. You also agree to execute and do all such deeds, documents, acts and things as we may reasonably require in order to assign any IPR to us, to carry out the intended purpose of these Terms or to establish, perfect, preserve or enforce our rights under these Terms.


    You also acknowledge that you are only permitted to use the Products for your own domestic purposes and that you were not permitted to copy or use the Products, for any other purposes including, for example, any business purposes or to copy or disseminate, for commercial purposes, the Products to any other persons.

    How to order products

    When you have found a Product on the Website that you would like to buy, please click on the button labelled "add to cart". This will add your Product to a virtual "shopping cart". You can then proceed to pay for the Products in your virtual shopping cart by clicking on the button labelled "Checkout". Alternatively, you can continue browsing the Website and add additional Products to your virtual shopping cart.

    You can see what Products are in your virtual shopping cart at any time by clicking on the button labelled "add to cart". To return to the shop, click on the link labelled "continue shopping". If you wish to remove a Product from your virtual shopping cart, click on the button labelled "remove" by the product. You can pay for the Products in your virtual shopping cart at any time by clicking the button labelled "check out".

    When you click the "check out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you. You can provide this information by filling in the fields requested on the screen. All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.

    When you place an order to purchase a Product from us, your order represents an offer to us to purchase that Product, which we reserve the right to refuse, and which does not represent a legally binding contract. Whilst we will do our best to fulfil your order (once it is accepted), we cannot guarantee to do so (for example, where we are out of stock, where your card issuer declines to authorise your payment or where Products have been incorrectly priced on our Website). Your offer is accepted by us and becomes binding only when we expressly confirm your order in writing (either by invoice submitted with Products delivered, e-mail or otherwise).

    Payment for the products

    Do not send any card details unencrypted via email to RippleMart.com. Provide passwords to known/verified recipient via the telephone only. Any files containing card data sent to Ripple Mart must be encrypted and password protected

    All Products will remain our property until we have received payment in full for your order.

    During the checkout process, you will be asked to complete your payment details. All highlighted fields must be completed. Please note that we will only collect, store and use your information in accordance with our Privacy Policy.

    We accept all major credit cards except Diners. All card payments are subject to authorisation by your card issuer. If your payment is not authorised, we will cancel your order and notify you in writing (including e-mail) that we have done so. If you have already received the Products you ordered from us, you must return those Products to us in the same condition that you received them at your own expense. If you fail to do so within 2 (two) weeks of our cancelling your order, we may arrange for collection of the Products at your expense.

    If we cannot supply you with the Products that you have ordered for whatever reason, we will cancel your order and inform you of this as soon as reasonably possible. Similarly, we may decline or be unable to process your order if your credit or debit card does not give authorisation for the payment of the Products or that you are ineligible to take delivery of the Products set out under “Delivery of the Products”. We will give you a full refund where you have already paid for the Products.

    Delivery of the products

    At this point in time, we are only able to deliver Products to addresses within the States & Union Territories of Indian Mainland (excluding the States of Andaman, Nicobar, Lakshadweep Islands)

    Orders are shipped Monday through Friday, excluding Public Holidays, Government Holidays Central & Regional. Any orders placed on Saturday or Sunday will be shipped the following week.

    All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you when they are delivered to the delivery address specified in your order.

    We shall not be liable for any delay or failure to deliver Products if the delay or failure is wholly or partly caused by circumstances beyond our control.

    We aim to process and despatch Products within 5 working days from the date on which we accept your order. If you are still waiting for the delivery of your Products after 14 days following your order acceptance confirmation, please contact us by email at customercare@ripplemart.com

    Cancellations and refunds

    In accordance with the applicable law, we provide a "no questions asked" cancellation policy provided that you cancel your order with us:

    before the Products are delivered to you; or

    If you cancel your order with us, you must return any Products received at your cost by registered post to the following addresses:

    Ripple Mart Returns Department
    Ripple Mart Technologies Pvt Ltd
    303, Royal Arcadia, Balkampet Main Road,
    SR Nagar, Hyderabad 500 038, India


    If you have received the Products and wish to cancel your order, you must take reasonable care of the Products and not use them. Prior to returning any Products to us, please contact us by email us by email customercare@ripplemart.com or telephone us (between Monday to Friday, 9.30 AM to 5.30 PM IST time) using the number set out at the top of these Terms (quoting your transaction reference) and we will give you a unique returns identification number to quote that is required when you return the Products to us.

    Products should be returned to us in the same condition that you received them, quoting the unique returns identification number, at the address set out above in these Terms. If you return any Products, we will not be responsible for any loss or damage to them in transit and, for this reason, we request you use recorded delivery service and keep receipt as proof of postage. If Products are lost or damaged in transit, we reserve the right to charge you for such loss or damage.

    Any postage costs incurred when returning the Products to us are to be borne by you unless:
    1. the Products were already damaged on receipt by you; or
    2. the Products were incorrectly supplied to you.


    You should check all Products you receive against your order. If you receive Products that are damaged or incorrectly supplied then you must note the details of any damage or error in supply on the delivery documentation and it will be your responsibility to notify us in writing (which may include e-mail) of the damage or incorrect supply within 7 working days of delivery.

    You must return the Products to us, quoting the unique returns identification number, as soon as possible after notifying us that the Products are damaged or have been incorrectly supplied. Subject to you complying with these requirements, we will then, at your option, either provide a replacement or you may cancel your order.

    Please note that we will not accept the return of any damaged or incorrectly supplied Products where you fail to notify us of this within 2 working days of receiving them.

    Products bought from our stockists and on-line partners will need to be returned to them directly.

    If you cancel your order in any of the circumstances set out above, we will refund any money paid by you for the Product(s), which have been delivered to you and are returned to us, in full. Any refunds given by us will be made to the debit/credit card account provided when you placed your order.

    Notwithstanding the foregoing, any offer of a free gift as promotional and or marketing exercise cannot be returned for refunding or cash alternatives. Should you return your order for a full refund, you will also have to return the free gift.

    Product liability

    We will use reasonable skill and care in fulfilling any order placed by you which is accepted by us. However, we exclude, all other representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law. We accept no liability for any special, indirect, incidental, consequential or economic loss howsoever caused arising out of or in connection with the use of this website or the information, content, materials or Products.

    Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage in connection with any Products which we have supplied to you shall be limited to the sums paid or payable for such Products.

    Except in respect of death or personal injury caused by RippleMart.com’s negligence, and to the fullest extent permitted by law, neither RippleMart.com nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or Products.

    We will not be liable to you where we breach these Terms due to any cause that is beyond our reasonable control, including Acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.

    This clause does not affect your statutory rights as a consumer.

    Website liability

    We provide the content on the Website in good faith but give no warranty or representation that the content is accurate, complete or up-to-date, nor that the Website does not infringe the rights of any third party. We accept no responsibility or liability for your use of content on the Website and such use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we accept no liability for them.

    Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be uninterrupted or error free and disclaim all liability in respect thereof.

    This Website may contain links to other websites. We accept no responsibility or liability for any material supplied by or contained on any third party website which is linked from or to this Website, or any use of personal data by such third party.

    We reserve the right to suspend your use of the Website at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Website with immediate effect if you breach any of these Terms.

    Nothing in these Terms shall limit our liability for personal injury or death.

    Amendments to these terms

    We may update or amend these Terms from time to time to comply with Indian law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website or ordering any further Products from us, you agree to be bound by the terms of these updates and amendments. These Terms were last updated on 24 September 2016.

    Other Important terms

    If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms shall remain in full force and effect.

    You may not assign or sub-contract any of your rights or obligations under these Terms to any third party unless we agree in writing. We may assign, transfer or sub-contract any of our rights or obligations under these Terms to any third party at our discretion.

    Only you and we shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

    These Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms shall not constitute a waiver by us of that right. Any waiver must be agreed by us in writing.

    These Terms are governed by Constitution of Indian laws. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the Hyderabad Courts.

  • Privacy Policy
    IC

    FREQUENTLY ASKED QUESTIONS (FAQ)

    How do I start shopping online with RippleMart.com?

    How is my order shipped?

    How long does it take for my order to reach me?

    Which States in India do you ship to?

    What are your delivery charges?

    Charges vary according to weight and delivery state. Actual Delivery charges shall be quoted against each order placed upon check out

    How do I track my orders?

    How do I know if an item is in stock?

    Can I deliver to another address, other than my card billing address?

    What is your cancellation policy?

    I would like to change my order. What should I do?

    How do I know that my order has been successfully submitted?

    How can I pay for my order?

    Is it safe to use my credit card on your website?

    What is your return Policy?

    Do I need to register and set up an account to shop?

    What if there are missing or wrong items when I receive my order?

    Is there a minimum order value?

    What are your Terms & Conditions?

    What are the recommended browsers for this site?

    Is my personal information kept private?

    How do I start shopping online with RippleMart.com?

    For step-by-step shopping instructions, please follow the progression below:

    1. When you have found a Product on the Website that you wolid like to buy, please click on the button labelled "add to cart". This will add your Product to a virtual "shopping cart".
    2. To change what’s in your virtual shopping cart at any time, click on the button labelled "edit cart".
    3. To remove a Product from your virtual shopping cart, click on the button labelled "remove" by the product.
    4. To add more Products to your virtual shopping cart, click on the link labelled "continue shopping".
    5. To pay for the Products in your virtual shopping cart at any time, click the button labelled “check out".
    6. When you click the “check out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you.

    You can provide this information by filling in the fields requested on the screen.

    All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.

    To shop with greater ease with us online, register one-time to save your details so that you will not have to re-enter your personal information again on your next session.

    How is my order shipped?

    Orders are shipped Monday through Saturday, excluding Public Holidays & Government declared Holidays. Any orders placed on Saturday or Sunday will be shipped the following week.

    Transport mode: Surface transport, for lighter products by Air.

    How long does it take for my order to reach me?

    Orders are despatched within 2-7 working days after payment confirmation. Typically, Telangana & Andhra Pradesh, orders take between 48 - 120 hours after dispatch. For orders from rest of other states in India, Surface Transport is used and may take up to 7-10 working days depending on the delivery address.

    Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of RippleMart.com. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder's credit/debit card.

    Which States in India do you ship to?

    Currently, from our website we only ships to addresses within the Indian mainland addresses only (excluding Andaman Nicobar or Lakshadweep islands).

    For any other destinations, please email customercare@ripplemart.com

    What are your delivery charges?

    Purchase Values less than Rs. 10,000 will be subjected to Delivery Charges

    Standard Charges for Surface Transport:

    1. Within Telangana & Andhra Pradesh Rs. 25 per Kg to any single address.
    2. States in Southern India Rs 35 per Kg to any single address
    3. States in West India Rs. 40 per Kg to any single address
    4. States in North India Rs. 50 per Kg to any single address
    5. States in Central India Rs. 40 per Kg to any single address
    6. States in East India Rs. 50 per Kg to any single address

    Charges vary according to weight and delivery state. Actual Delivery charges shall be quoted against each order placed upon check out

    Other destinations & few bulk Volume or weight orders – Delivery charges on request

    How do I track my orders?

    You will receive an email as well as SMS on the registered Mobile Telephone number, together with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us at customercare@ripplemart.com

    How do I know if an item is in stock?

    All items are in stock unless "Out of stock" is indicated. On receipt of your order if any items are unavailable, we will inform you by email and we will offer you a refund or alternative availability date where possible.

    Can I deliver to another address, other than my card billing address?

    Yes, it is possible if the delivery address is in the listed Pincodes of the vendor or servicing area of the Ripplemart.

    What is your cancellation policy?

    Our "no questions asked" cancellation policy allows you to cancel your order with us:

    1. Before the Products are delivered to you; 2. Please refer to ourTerms and Conditionsrelating to cancellations and returns.

    I would like to change my order. What should I do?

    If you would like to amend your order, please contact us at customercare@ripplemart.com.

    How do I know that my order has been successfully submitted?

    You will receive an email acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment.

    How can I pay for my order?

    We accept all major credit and debit cards: MasterCard, Visa, JCB, American Express, Delta and Maestro. Please note that all payments are charged in Indian Rupees. The final amount reflected on your bill may differ depending on the exchange rate at the time your bank processes the transaction.

    Is it safe to use my credit card on your website?

    To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.

    What is your return Policy?

    Please refer to our Terms and Conditions relating to returns.

    Do I need to register and set up an account to shop?

    1. It is not mandatory to register.
    2. However, if you choose to we will retain your contact details, which will be retrieved when you login on your next visit.
    3. Please note that due to security reasons, we will not retain your card details.

    What if there are missing or wrong items when I receive my order?

    For missing or wrongly shipped items, please contact us at customercare@ripplemart.com and quote your transaction reference number. Our customer service is open from Monday to Friday, 9 AM to 6.30 PM (IST time). We will endeavour to reply to your query within 2 working days and we will advise you on what to do next.

    Is there a minimum order value?

    There is no minimum order requirement.Delivery charges will remain as specified or as per the seller charges against each product,which will be displayed during the page checkout.

    What are your Terms & Conditions?

    Find out more about Terms & Conditions here.

    What are the recommended browsers for this site?

    This site is optimized for Explorer version 7.0 or higher, Mozilla Firefox version 2.0 or higher, Opera 9.0 or higher and Google Chrome.

    Is my personal information kept private?

    Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfil an order contract with you

    Privacy Policy

    Ripple Mart Technologies Pvt Ltd respects your right to privacy. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. Please read this Privacy Policy carefully - by using this website (the "Website"), or purchasing any of our products, you agree to its terms (including as amended from time to time). If, for any reason, you do not agree to the terms of this Privacy Policy, please stop using the Website immediately.

    Who are we?

    In this Privacy Policy, references to "we" or "us" are to Ripple Mart Technologies Pvt Ltd, trading as Ripple Mart, a company incorporated in Hyderabad, India (registered number CIN: U74999TG2016PTC109453) whose registered office is at EW 4, B K Guda, Balkampet, SR Nagar, Hyderabad 500 038, India

    We are part of the Ripple Group, which includes Ripple Construction Products Pvt Ltd, Ripple Infra Systems Pvt Ltd and Ripple Business Solutions Pvt Ltd.

    If you have any questions about how we collect, store and use your information, you may by e-mailing us at customercare@ripplemart.com

    The legislation

    We will at all times only collect and process your personal information in accordance with applicable data protection laws, including the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

    What information do we collect and how do we collect it?

    When you use the Website, register with us or sign up to receive our newsletters, or contact us by post, telephone, fax, e-mail, social media or SMS to make a purchase, we may collect, store and use certain personal information that you disclose to us. The information that we may collect from you includes your name, contact details, date of birth, gender, occupation and your credit or debit card details. We may also collect details of your computer's internet protocol address, which is automatically collected by our web server. Finally, we may receive information about you from third parties (such as credit reference agencies) who are legally entitled to disclose that information.

    How do we use your information?

    By using the Website or Services, you agree that your information may be used by us and by carefully selected third parties chosen by us for any of the following purposes:

    1. To provide you with our Services and any associated products;
    2. to provide you with a personalised browsing experience when using the Website;
    3. to facilitate your access to the Website or your use of the Services;
    4. for technical administration of the Website;
    5. to fulfil any contractual agreements between you and us or any requests for the Services;
    6. to respond to any comments, questions or feedback that you submit to us via the Website or contact us by other available means or to contact you regarding matters such as details of your booking or payment status;
    7. when we have your consent, to contact you about any promotions or contests or send you details (including by post, phone, fax, e-mail or SMS) of other products and services which we think may interest you;
    8. to engage in research and analysis in order to maintain and improve the Website and our products and Services, as well as develop new products and services;
    9. to manage any account that you hold with us; and
    10. to comply with legal and regulatory requirements.


    We may also perform general analysis of user behaviour and characteristics in order to measure interest in and use of the various areas of the Website and to inform advertisers of such non-personally identifiable information as well as the number of users that have been exposed to or clicked on their advertising banner. We may sell or share anonymised aggregate data from such analysis with third parties.

    Transfers of personal data

    We (or third parties acting on our behalf) may also store or process information that we collect about you in States outside the Indian Mainland or your jurisdiction, which may have lower standards of data protection. However, we will always store or process your information in accordance with this Privacy Policy, regardless of location. We may also disclose your information to third parties in connection with the sale, transfer or disposal of our business, provided that they continue to use your information substantially in accordance with the terms of this Privacy Policy.

    Security

    We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your personal information. However, whilst we have used our best efforts to ensure the security of your data, please be aware that we cannot guarantee the security of information transmitted over the Internet.

    Third Party Links

    When you are on this Website you may have the opportunity to visit, or link to, other sites not operated by the Ripple Mart, including web sites operated by other affiliated companies of the Ripple Group, or by unaffiliated third parties. These sites may collect personal data about you. The Ripple Group does not control sites that are operated by these entities and is not responsible for the information practices of these sites. We encourage you to review the privacy policies of third parties and their websites. This Privacy Policy does not address the information practices of those other websites.

    What are your rights?

    Depending on applicable law, you may have the right to contact us in order to find out what information we hold about you. You may also have the right to access, cancel or correct any information that we hold about you. If you wish to exercise any of these rights, please contact us using the contact details specified below.

    If you wish to unsubscribe from e-mail marketing communications that we send to you, you can most easily do this by clicking on the unsubscribe link at the bottom of order page. You may also contact us in writing at customercare@ripplemart.com to inform us if you do not wish to receive any marketing materials from us.

    What are cookies?

    The Website uses cookies. Cookies are small text files from a website that are stored on your computer, mobile phone or other device. These text files make using our Website more convenient by, among other things, recognising you when you return, saving your preferences and may help us to customise our Website for you based on your preferences.

    We do not use cookies to store your name or similar identifying information unless you have agreed to this by selecting the "Remember Me" option. If you select this option cookies will be placed on your computer, which will allow our Website to recognise you when you return.

    If you do not want us to use cookies when you use our Website, you can adjust your internet browser settings not to accept cookies. Your web browser's help function should tell you how to do this. Please note that if you adjust your browser settings not to accept cookies, this may result in you being unable to use some of the facilities on our Website.

    For more information about cookies, including further details as to what they are and how to refuse them, please visit www.allaboutcookies.org.

    How up-to-date is this Privacy Policy?

    Ripple Mart reserves the right to change its privacy policy, to comply with the law or to meet our changing business requirements, at any time with or without prior notice to you. Any changes to this Privacy Policy will be considered effective immediately after the changes are posted on this Website. Please check back frequently to be informed of any changes. By continuing to use the Website or buying any products from us, you agree to be bound by the terms of these updates and amendments.

    This Privacy Policy was last updated on 24 September 2016.

    Terms and Conditions

    The following terms and conditions ("Terms") apply to your use of the RippleMart.com website (the "Website") and to any and all orders you place for products available through this Website (the "Products") (including our agreement to sell you such Products if we accept your order). These Terms should be read alongside, and are in addition to, our privacy policy ("Privacy Policy").

    Please read these Terms carefully and print a copy for your future reference. By placing a Product order through the Website, or otherwise using it, you agree that you have read, understood and agree to these Terms and the Privacy Policy (each as amended from time to time). If you do not agree to these Terms, you must stop using the Website immediately and must not order any Product through it.

    About us

    Ripple Mart Technologies Pvt Ltd, trading as RippleMart.com (referred to in these Terms as "we", or "us"), is a company registered in Hyderabad, Telangana India whose registered number is CIN: U74999TG2016PTC109453 and whose registered address is at EW 4, BK Guda, Balkampet, SR Nagar, Hyderabad 500 038 India.

    Should you have any questions about these Terms or wish to contact us for any reason whatsoever, please use the contact details set out below:

    Post: Ripple Mart Technologies Pvt Ltd, 303, Royal Arcadia, SR Nagar, Hyderabad 500 038, India

    E-mail: customercare@ripplemart.com

    Your use of the website

    You agree to use the Website only for lawful purposes and in a way which does not infringe the rights of any anyone else or restrict or inhibit anyone else's use and enjoyment of the Website.

    You are permitted to download and print content from the Website solely for your own personal use. Website content must not be copied or reproduced, used or otherwise dealt with for any other reason. You are not entitled to modify or redistribute the content of this Website or reproduce, link, frame or deep-link it on any other website without our express written permission. You are not entitled to use the content of the Website for commercial exploitation in any circumstances.

    Product descriptions

    All Product descriptions and illustrations shown on the Website are provided in good faith but are intended as guidance only and actual Products may vary accordingly.

    All prices shown on the Website are in Indian Rupees and inclusive of Value Added Tax (“VAT”) or Goods & Services Tax (“GST”) at the relevant rate where applicable. Prices shown on the Website do not include delivery, packaging or other charges, which will be added to any order you place.

    For international deliveries, you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for custom clearance must be borne by you.

    Whilst we use reasonable endeavours to keep prices up-to-date on the Website, we reserve the right to alter prices at any time. Any change in price will be communicated to you prior to delivery of the relevant Products.

    You acknowledge that, as between you and us, we own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to (i) the Products and (ii) the Website ("IPR")

    If any IPR existing in

    1.  the Products and/or
    2.  the Website vests in you, whether by operation of law or otherwise, you hereby assign to us all right, title and interest (whether legal or beneficial) in such IPR throughout the world absolutely to the fullest extent possible, including any and all renewals and extensions of such IPR.


    You unconditionally and irrevocably waive any and all moral rights you may have either now or in the future existing in or in relation to

    1. the Products and/or
    2. the Website. You also agree to execute and do all such deeds, documents, acts and things as we may reasonably require in order to assign any IPR to us, to carry out the intended purpose of these Terms or to establish, perfect, preserve or enforce our rights under these Terms.


    You also acknowledge that you are only permitted to use the Products for your own domestic purposes and that you were not permitted to copy or use the Products, for any other purposes including, for example, any business purposes or to copy or disseminate, for commercial purposes, the Products to any other persons.

    How to order products

    When you have found a Product on the Website that you would like to buy, please click on the button labelled "add to cart". This will add your Product to a virtual "shopping cart". You can then proceed to pay for the Products in your virtual shopping cart by clicking on the button labelled "Checkout". Alternatively, you can continue browsing the Website and add additional Products to your virtual shopping cart.

    You can see what Products are in your virtual shopping cart at any time by clicking on the button labelled "add to cart". To return to the shop, click on the link labelled "continue shopping". If you wish to remove a Product from your virtual shopping cart, click on the button labelled "remove" by the product. You can pay for the Products in your virtual shopping cart at any time by clicking the button labelled "check out".

    When you click the "check out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you. You can provide this information by filling in the fields requested on the screen. All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.

    When you place an order to purchase a Product from us, your order represents an offer to us to purchase that Product, which we reserve the right to refuse, and which does not represent a legally binding contract. Whilst we will do our best to fulfil your order (once it is accepted), we cannot guarantee to do so (for example, where we are out of stock, where your card issuer declines to authorise your payment or where Products have been incorrectly priced on our Website). Your offer is accepted by us and becomes binding only when we expressly confirm your order in writing (either by invoice submitted with Products delivered, e-mail or otherwise).

    Payment for the products

    Do not send any card details unencrypted via email to RippleMart.com. Provide passwords to known/verified recipient via the telephone only. Any files containing card data sent to Ripple Mart must be encrypted and password protected

    All Products will remain our property until we have received payment in full for your order.

    During the checkout process, you will be asked to complete your payment details. All highlighted fields must be completed. Please note that we will only collect, store and use your information in accordance with our Privacy Policy.

    We accept all major credit cards except Diners. All card payments are subject to authorisation by your card issuer. If your payment is not authorised, we will cancel your order and notify you in writing (including e-mail) that we have done so. If you have already received the Products you ordered from us, you must return those Products to us in the same condition that you received them at your own expense. If you fail to do so within 2 (two) weeks of our cancelling your order, we may arrange for collection of the Products at your expense.

    If we cannot supply you with the Products that you have ordered for whatever reason, we will cancel your order and inform you of this as soon as reasonably possible. Similarly, we may decline or be unable to process your order if your credit or debit card does not give authorisation for the payment of the Products or that you are ineligible to take delivery of the Products set out under “Delivery of the Products”. We will give you a full refund where you have already paid for the Products.

    Delivery of the products

    At this point in time, we are only able to deliver Products to addresses within the States & Union Territories of Indian Mainland (excluding the States of Andaman, Nicobar, Lakshadweep Islands)

    Orders are shipped Monday through Friday, excluding Public Holidays, Government Holidays Central & Regional. Any orders placed on Saturday or Sunday will be shipped the following week.

    All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you when they are delivered to the delivery address specified in your order.

    We shall not be liable for any delay or failure to deliver Products if the delay or failure is wholly or partly caused by circumstances beyond our control.

    We aim to process and despatch Products within 5 working days from the date on which we accept your order. If you are still waiting for the delivery of your Products after 14 days following your order acceptance confirmation, please contact us by email at customercare@ripplemart.com

    Cancellations and refunds

    In accordance with the applicable law, we provide a "no questions asked" cancellation policy provided that you cancel your order with us:

    before the Products are delivered to you; or

    If you cancel your order with us, you must return any Products received at your cost by registered post to the following addresses:

    Ripple Mart Returns Department
    Ripple Mart Technologies Pvt Ltd
    303, Royal Arcadia, Balkampet Main Road,
    SR Nagar, Hyderabad 500 038, India


    If you have received the Products and wish to cancel your order, you must take reasonable care of the Products and not use them. Prior to returning any Products to us, please contact us by email us by email customercare@ripplemart.com or telephone us (between Monday to Friday, 9.30 AM to 5.30 PM IST time) using the number set out at the top of these Terms (quoting your transaction reference) and we will give you a unique returns identification number to quote that is required when you return the Products to us.

    Products should be returned to us in the same condition that you received them, quoting the unique returns identification number, at the address set out above in these Terms. If you return any Products, we will not be responsible for any loss or damage to them in transit and, for this reason, we request you use recorded delivery service and keep receipt as proof of postage. If Products are lost or damaged in transit, we reserve the right to charge you for such loss or damage.

    Any postage costs incurred when returning the Products to us are to be borne by you unless:
    1. the Products were already damaged on receipt by you; or
    2. the Products were incorrectly supplied to you.


    You should check all Products you receive against your order. If you receive Products that are damaged or incorrectly supplied then you must note the details of any damage or error in supply on the delivery documentation and it will be your responsibility to notify us in writing (which may include e-mail) of the damage or incorrect supply within 7 working days of delivery.

    You must return the Products to us, quoting the unique returns identification number, as soon as possible after notifying us that the Products are damaged or have been incorrectly supplied. Subject to you complying with these requirements, we will then, at your option, either provide a replacement or you may cancel your order.

    Please note that we will not accept the return of any damaged or incorrectly supplied Products where you fail to notify us of this within 2 working days of receiving them.

    Products bought from our stockists and on-line partners will need to be returned to them directly.

    If you cancel your order in any of the circumstances set out above, we will refund any money paid by you for the Product(s), which have been delivered to you and are returned to us, in full. Any refunds given by us will be made to the debit/credit card account provided when you placed your order.

    Notwithstanding the foregoing, any offer of a free gift as promotional and or marketing exercise cannot be returned for refunding or cash alternatives. Should you return your order for a full refund, you will also have to return the free gift.

    Product liability

    We will use reasonable skill and care in fulfilling any order placed by you which is accepted by us. However, we exclude, all other representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law. We accept no liability for any special, indirect, incidental, consequential or economic loss howsoever caused arising out of or in connection with the use of this website or the information, content, materials or Products.

    Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage in connection with any Products which we have supplied to you shall be limited to the sums paid or payable for such Products.

    Except in respect of death or personal injury caused by RippleMart.com’s negligence, and to the fullest extent permitted by law, neither RippleMart.com nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or Products.

    We will not be liable to you where we breach these Terms due to any cause that is beyond our reasonable control, including Acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.

    This clause does not affect your statutory rights as a consumer.

    Website liability

    We provide the content on the Website in good faith but give no warranty or representation that the content is accurate, complete or up-to-date, nor that the Website does not infringe the rights of any third party. We accept no responsibility or liability for your use of content on the Website and such use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we accept no liability for them.

    Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be uninterrupted or error free and disclaim all liability in respect thereof.

    This Website may contain links to other websites. We accept no responsibility or liability for any material supplied by or contained on any third party website which is linked from or to this Website, or any use of personal data by such third party.

    We reserve the right to suspend your use of the Website at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Website with immediate effect if you breach any of these Terms.

    Nothing in these Terms shall limit our liability for personal injury or death.

    Amendments to these terms

    We may update or amend these Terms from time to time to comply with Indian law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website or ordering any further Products from us, you agree to be bound by the terms of these updates and amendments. These Terms were last updated on 24 September 2016.

    Other Important terms

    If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms shall remain in full force and effect.

    You may not assign or sub-contract any of your rights or obligations under these Terms to any third party unless we agree in writing. We may assign, transfer or sub-contract any of our rights or obligations under these Terms to any third party at our discretion.

    Only you and we shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

    These Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms shall not constitute a waiver by us of that right. Any waiver must be agreed by us in writing.

    These Terms are governed by Constitution of Indian laws. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the Hyderabad Courts.

  • Terms of Use
    IC

    FREQUENTLY ASKED QUESTIONS (FAQ)

    How do I start shopping online with RippleMart.com?

    How is my order shipped?

    How long does it take for my order to reach me?

    Which States in India do you ship to?

    What are your delivery charges?

    Charges vary according to weight and delivery state. Actual Delivery charges shall be quoted against each order placed upon check out

    How do I track my orders?

    How do I know if an item is in stock?

    Can I deliver to another address, other than my card billing address?

    What is your cancellation policy?

    I would like to change my order. What should I do?

    How do I know that my order has been successfully submitted?

    How can I pay for my order?

    Is it safe to use my credit card on your website?

    What is your return Policy?

    Do I need to register and set up an account to shop?

    What if there are missing or wrong items when I receive my order?

    Is there a minimum order value?

    What are your Terms & Conditions?

    What are the recommended browsers for this site?

    Is my personal information kept private?

    How do I start shopping online with RippleMart.com?

    For step-by-step shopping instructions, please follow the progression below:

    1. When you have found a Product on the Website that you wolid like to buy, please click on the button labelled "add to cart". This will add your Product to a virtual "shopping cart".
    2. To change what’s in your virtual shopping cart at any time, click on the button labelled "edit cart".
    3. To remove a Product from your virtual shopping cart, click on the button labelled "remove" by the product.
    4. To add more Products to your virtual shopping cart, click on the link labelled "continue shopping".
    5. To pay for the Products in your virtual shopping cart at any time, click the button labelled “check out".
    6. When you click the “check out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you.

    You can provide this information by filling in the fields requested on the screen.

    All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.

    To shop with greater ease with us online, register one-time to save your details so that you will not have to re-enter your personal information again on your next session.

    How is my order shipped?

    Orders are shipped Monday through Saturday, excluding Public Holidays & Government declared Holidays. Any orders placed on Saturday or Sunday will be shipped the following week.

    Transport mode: Surface transport, for lighter products by Air.

    How long does it take for my order to reach me?

    Orders are despatched within 2-7 working days after payment confirmation. Typically, Telangana & Andhra Pradesh, orders take between 48 - 120 hours after dispatch. For orders from rest of other states in India, Surface Transport is used and may take up to 7-10 working days depending on the delivery address.

    Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of RippleMart.com. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder's credit/debit card.

    Which States in India do you ship to?

    Currently, from our website we only ships to addresses within the Indian mainland addresses only (excluding Andaman Nicobar or Lakshadweep islands).

    For any other destinations, please email customercare@ripplemart.com

    What are your delivery charges?

    Purchase Values less than Rs. 10,000 will be subjected to Delivery Charges

    Standard Charges for Surface Transport:

    1. Within Telangana & Andhra Pradesh Rs. 25 per Kg to any single address.
    2. States in Southern India Rs 35 per Kg to any single address
    3. States in West India Rs. 40 per Kg to any single address
    4. States in North India Rs. 50 per Kg to any single address
    5. States in Central India Rs. 40 per Kg to any single address
    6. States in East India Rs. 50 per Kg to any single address

    Charges vary according to weight and delivery state. Actual Delivery charges shall be quoted against each order placed upon check out

    Other destinations & few bulk Volume or weight orders – Delivery charges on request

    How do I track my orders?

    You will receive an email as well as SMS on the registered Mobile Telephone number, together with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us at customercare@ripplemart.com

    How do I know if an item is in stock?

    All items are in stock unless "Out of stock" is indicated. On receipt of your order if any items are unavailable, we will inform you by email and we will offer you a refund or alternative availability date where possible.

    Can I deliver to another address, other than my card billing address?

    Yes, it is possible if the delivery address is in the listed Pincodes of the vendor or servicing area of the Ripplemart.

    What is your cancellation policy?

    Our "no questions asked" cancellation policy allows you to cancel your order with us:

    1. Before the Products are delivered to you; 2. Please refer to ourTerms and Conditionsrelating to cancellations and returns.

    I would like to change my order. What should I do?

    If you would like to amend your order, please contact us at customercare@ripplemart.com.

    How do I know that my order has been successfully submitted?

    You will receive an email acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment.

    How can I pay for my order?

    We accept all major credit and debit cards: MasterCard, Visa, JCB, American Express, Delta and Maestro. Please note that all payments are charged in Indian Rupees. The final amount reflected on your bill may differ depending on the exchange rate at the time your bank processes the transaction.

    Is it safe to use my credit card on your website?

    To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.

    What is your return Policy?

    Please refer to our Terms and Conditions relating to returns.

    Do I need to register and set up an account to shop?

    1. It is not mandatory to register.
    2. However, if you choose to we will retain your contact details, which will be retrieved when you login on your next visit.
    3. Please note that due to security reasons, we will not retain your card details.

    What if there are missing or wrong items when I receive my order?

    For missing or wrongly shipped items, please contact us at customercare@ripplemart.com and quote your transaction reference number. Our customer service is open from Monday to Friday, 9 AM to 6.30 PM (IST time). We will endeavour to reply to your query within 2 working days and we will advise you on what to do next.

    Is there a minimum order value?

    There is no minimum order requirement.Delivery charges will remain as specified or as per the seller charges against each product,which will be displayed during the page checkout.

    What are your Terms & Conditions?

    Find out more about Terms & Conditions here.

    What are the recommended browsers for this site?

    This site is optimized for Explorer version 7.0 or higher, Mozilla Firefox version 2.0 or higher, Opera 9.0 or higher and Google Chrome.

    Is my personal information kept private?

    Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfil an order contract with you

    Privacy Policy

    Ripple Mart Technologies Pvt Ltd respects your right to privacy. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. Please read this Privacy Policy carefully - by using this website (the "Website"), or purchasing any of our products, you agree to its terms (including as amended from time to time). If, for any reason, you do not agree to the terms of this Privacy Policy, please stop using the Website immediately.

    Who are we?

    In this Privacy Policy, references to "we" or "us" are to Ripple Mart Technologies Pvt Ltd, trading as Ripple Mart, a company incorporated in Hyderabad, India (registered number CIN: U74999TG2016PTC109453) whose registered office is at EW 4, B K Guda, Balkampet, SR Nagar, Hyderabad 500 038, India

    We are part of the Ripple Group, which includes Ripple Construction Products Pvt Ltd, Ripple Infra Systems Pvt Ltd and Ripple Business Solutions Pvt Ltd.

    If you have any questions about how we collect, store and use your information, you may by e-mailing us at customercare@ripplemart.com

    The legislation

    We will at all times only collect and process your personal information in accordance with applicable data protection laws, including the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

    What information do we collect and how do we collect it?

    When you use the Website, register with us or sign up to receive our newsletters, or contact us by post, telephone, fax, e-mail, social media or SMS to make a purchase, we may collect, store and use certain personal information that you disclose to us. The information that we may collect from you includes your name, contact details, date of birth, gender, occupation and your credit or debit card details. We may also collect details of your computer's internet protocol address, which is automatically collected by our web server. Finally, we may receive information about you from third parties (such as credit reference agencies) who are legally entitled to disclose that information.

    How do we use your information?

    By using the Website or Services, you agree that your information may be used by us and by carefully selected third parties chosen by us for any of the following purposes:

    1. To provide you with our Services and any associated products;
    2. to provide you with a personalised browsing experience when using the Website;
    3. to facilitate your access to the Website or your use of the Services;
    4. for technical administration of the Website;
    5. to fulfil any contractual agreements between you and us or any requests for the Services;
    6. to respond to any comments, questions or feedback that you submit to us via the Website or contact us by other available means or to contact you regarding matters such as details of your booking or payment status;
    7. when we have your consent, to contact you about any promotions or contests or send you details (including by post, phone, fax, e-mail or SMS) of other products and services which we think may interest you;
    8. to engage in research and analysis in order to maintain and improve the Website and our products and Services, as well as develop new products and services;
    9. to manage any account that you hold with us; and
    10. to comply with legal and regulatory requirements.


    We may also perform general analysis of user behaviour and characteristics in order to measure interest in and use of the various areas of the Website and to inform advertisers of such non-personally identifiable information as well as the number of users that have been exposed to or clicked on their advertising banner. We may sell or share anonymised aggregate data from such analysis with third parties.

    Transfers of personal data

    We (or third parties acting on our behalf) may also store or process information that we collect about you in States outside the Indian Mainland or your jurisdiction, which may have lower standards of data protection. However, we will always store or process your information in accordance with this Privacy Policy, regardless of location. We may also disclose your information to third parties in connection with the sale, transfer or disposal of our business, provided that they continue to use your information substantially in accordance with the terms of this Privacy Policy.

    Security

    We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your personal information. However, whilst we have used our best efforts to ensure the security of your data, please be aware that we cannot guarantee the security of information transmitted over the Internet.

    Third Party Links

    When you are on this Website you may have the opportunity to visit, or link to, other sites not operated by the Ripple Mart, including web sites operated by other affiliated companies of the Ripple Group, or by unaffiliated third parties. These sites may collect personal data about you. The Ripple Group does not control sites that are operated by these entities and is not responsible for the information practices of these sites. We encourage you to review the privacy policies of third parties and their websites. This Privacy Policy does not address the information practices of those other websites.

    What are your rights?

    Depending on applicable law, you may have the right to contact us in order to find out what information we hold about you. You may also have the right to access, cancel or correct any information that we hold about you. If you wish to exercise any of these rights, please contact us using the contact details specified below.

    If you wish to unsubscribe from e-mail marketing communications that we send to you, you can most easily do this by clicking on the unsubscribe link at the bottom of order page. You may also contact us in writing at customercare@ripplemart.com to inform us if you do not wish to receive any marketing materials from us.

    What are cookies?

    The Website uses cookies. Cookies are small text files from a website that are stored on your computer, mobile phone or other device. These text files make using our Website more convenient by, among other things, recognising you when you return, saving your preferences and may help us to customise our Website for you based on your preferences.

    We do not use cookies to store your name or similar identifying information unless you have agreed to this by selecting the "Remember Me" option. If you select this option cookies will be placed on your computer, which will allow our Website to recognise you when you return.

    If you do not want us to use cookies when you use our Website, you can adjust your internet browser settings not to accept cookies. Your web browser's help function should tell you how to do this. Please note that if you adjust your browser settings not to accept cookies, this may result in you being unable to use some of the facilities on our Website.

    For more information about cookies, including further details as to what they are and how to refuse them, please visit www.allaboutcookies.org.

    How up-to-date is this Privacy Policy?

    Ripple Mart reserves the right to change its privacy policy, to comply with the law or to meet our changing business requirements, at any time with or without prior notice to you. Any changes to this Privacy Policy will be considered effective immediately after the changes are posted on this Website. Please check back frequently to be informed of any changes. By continuing to use the Website or buying any products from us, you agree to be bound by the terms of these updates and amendments.

    This Privacy Policy was last updated on 24 September 2016.

    Terms and Conditions

    The following terms and conditions ("Terms") apply to your use of the RippleMart.com website (the "Website") and to any and all orders you place for products available through this Website (the "Products") (including our agreement to sell you such Products if we accept your order). These Terms should be read alongside, and are in addition to, our privacy policy ("Privacy Policy").

    Please read these Terms carefully and print a copy for your future reference. By placing a Product order through the Website, or otherwise using it, you agree that you have read, understood and agree to these Terms and the Privacy Policy (each as amended from time to time). If you do not agree to these Terms, you must stop using the Website immediately and must not order any Product through it.

    About us

    Ripple Mart Technologies Pvt Ltd, trading as RippleMart.com (referred to in these Terms as "we", or "us"), is a company registered in Hyderabad, Telangana India whose registered number is CIN: U74999TG2016PTC109453 and whose registered address is at EW 4, BK Guda, Balkampet, SR Nagar, Hyderabad 500 038 India.

    Should you have any questions about these Terms or wish to contact us for any reason whatsoever, please use the contact details set out below:

    Post: Ripple Mart Technologies Pvt Ltd, 303, Royal Arcadia, SR Nagar, Hyderabad 500 038, India

    E-mail: customercare@ripplemart.com

    Your use of the website

    You agree to use the Website only for lawful purposes and in a way which does not infringe the rights of any anyone else or restrict or inhibit anyone else's use and enjoyment of the Website.

    You are permitted to download and print content from the Website solely for your own personal use. Website content must not be copied or reproduced, used or otherwise dealt with for any other reason. You are not entitled to modify or redistribute the content of this Website or reproduce, link, frame or deep-link it on any other website without our express written permission. You are not entitled to use the content of the Website for commercial exploitation in any circumstances.

    Product descriptions

    All Product descriptions and illustrations shown on the Website are provided in good faith but are intended as guidance only and actual Products may vary accordingly.

    All prices shown on the Website are in Indian Rupees and inclusive of Value Added Tax (“VAT”) or Goods & Services Tax (“GST”) at the relevant rate where applicable. Prices shown on the Website do not include delivery, packaging or other charges, which will be added to any order you place.

    For international deliveries, you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for custom clearance must be borne by you.

    Whilst we use reasonable endeavours to keep prices up-to-date on the Website, we reserve the right to alter prices at any time. Any change in price will be communicated to you prior to delivery of the relevant Products.

    You acknowledge that, as between you and us, we own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to (i) the Products and (ii) the Website ("IPR")

    If any IPR existing in

    1.  the Products and/or
    2.  the Website vests in you, whether by operation of law or otherwise, you hereby assign to us all right, title and interest (whether legal or beneficial) in such IPR throughout the world absolutely to the fullest extent possible, including any and all renewals and extensions of such IPR.


    You unconditionally and irrevocably waive any and all moral rights you may have either now or in the future existing in or in relation to

    1. the Products and/or
    2. the Website. You also agree to execute and do all such deeds, documents, acts and things as we may reasonably require in order to assign any IPR to us, to carry out the intended purpose of these Terms or to establish, perfect, preserve or enforce our rights under these Terms.


    You also acknowledge that you are only permitted to use the Products for your own domestic purposes and that you were not permitted to copy or use the Products, for any other purposes including, for example, any business purposes or to copy or disseminate, for commercial purposes, the Products to any other persons.

    How to order products

    When you have found a Product on the Website that you would like to buy, please click on the button labelled "add to cart". This will add your Product to a virtual "shopping cart". You can then proceed to pay for the Products in your virtual shopping cart by clicking on the button labelled "Checkout". Alternatively, you can continue browsing the Website and add additional Products to your virtual shopping cart.

    You can see what Products are in your virtual shopping cart at any time by clicking on the button labelled "add to cart". To return to the shop, click on the link labelled "continue shopping". If you wish to remove a Product from your virtual shopping cart, click on the button labelled "remove" by the product. You can pay for the Products in your virtual shopping cart at any time by clicking the button labelled "check out".

    When you click the "check out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you. You can provide this information by filling in the fields requested on the screen. All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.

    When you place an order to purchase a Product from us, your order represents an offer to us to purchase that Product, which we reserve the right to refuse, and which does not represent a legally binding contract. Whilst we will do our best to fulfil your order (once it is accepted), we cannot guarantee to do so (for example, where we are out of stock, where your card issuer declines to authorise your payment or where Products have been incorrectly priced on our Website). Your offer is accepted by us and becomes binding only when we expressly confirm your order in writing (either by invoice submitted with Products delivered, e-mail or otherwise).

    Payment for the products

    Do not send any card details unencrypted via email to RippleMart.com. Provide passwords to known/verified recipient via the telephone only. Any files containing card data sent to Ripple Mart must be encrypted and password protected

    All Products will remain our property until we have received payment in full for your order.

    During the checkout process, you will be asked to complete your payment details. All highlighted fields must be completed. Please note that we will only collect, store and use your information in accordance with our Privacy Policy.

    We accept all major credit cards except Diners. All card payments are subject to authorisation by your card issuer. If your payment is not authorised, we will cancel your order and notify you in writing (including e-mail) that we have done so. If you have already received the Products you ordered from us, you must return those Products to us in the same condition that you received them at your own expense. If you fail to do so within 2 (two) weeks of our cancelling your order, we may arrange for collection of the Products at your expense.

    If we cannot supply you with the Products that you have ordered for whatever reason, we will cancel your order and inform you of this as soon as reasonably possible. Similarly, we may decline or be unable to process your order if your credit or debit card does not give authorisation for the payment of the Products or that you are ineligible to take delivery of the Products set out under “Delivery of the Products”. We will give you a full refund where you have already paid for the Products.

    Delivery of the products

    At this point in time, we are only able to deliver Products to addresses within the States & Union Territories of Indian Mainland (excluding the States of Andaman, Nicobar, Lakshadweep Islands)

    Orders are shipped Monday through Friday, excluding Public Holidays, Government Holidays Central & Regional. Any orders placed on Saturday or Sunday will be shipped the following week.

    All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you when they are delivered to the delivery address specified in your order.

    We shall not be liable for any delay or failure to deliver Products if the delay or failure is wholly or partly caused by circumstances beyond our control.

    We aim to process and despatch Products within 5 working days from the date on which we accept your order. If you are still waiting for the delivery of your Products after 14 days following your order acceptance confirmation, please contact us by email at customercare@ripplemart.com

    Cancellations and refunds

    In accordance with the applicable law, we provide a "no questions asked" cancellation policy provided that you cancel your order with us:

    before the Products are delivered to you; or

    If you cancel your order with us, you must return any Products received at your cost by registered post to the following addresses:

    Ripple Mart Returns Department
    Ripple Mart Technologies Pvt Ltd
    303, Royal Arcadia, Balkampet Main Road,
    SR Nagar, Hyderabad 500 038, India


    If you have received the Products and wish to cancel your order, you must take reasonable care of the Products and not use them. Prior to returning any Products to us, please contact us by email us by email customercare@ripplemart.com or telephone us (between Monday to Friday, 9.30 AM to 5.30 PM IST time) using the number set out at the top of these Terms (quoting your transaction reference) and we will give you a unique returns identification number to quote that is required when you return the Products to us.

    Products should be returned to us in the same condition that you received them, quoting the unique returns identification number, at the address set out above in these Terms. If you return any Products, we will not be responsible for any loss or damage to them in transit and, for this reason, we request you use recorded delivery service and keep receipt as proof of postage. If Products are lost or damaged in transit, we reserve the right to charge you for such loss or damage.

    Any postage costs incurred when returning the Products to us are to be borne by you unless:
    1. the Products were already damaged on receipt by you; or
    2. the Products were incorrectly supplied to you.


    You should check all Products you receive against your order. If you receive Products that are damaged or incorrectly supplied then you must note the details of any damage or error in supply on the delivery documentation and it will be your responsibility to notify us in writing (which may include e-mail) of the damage or incorrect supply within 7 working days of delivery.

    You must return the Products to us, quoting the unique returns identification number, as soon as possible after notifying us that the Products are damaged or have been incorrectly supplied. Subject to you complying with these requirements, we will then, at your option, either provide a replacement or you may cancel your order.

    Please note that we will not accept the return of any damaged or incorrectly supplied Products where you fail to notify us of this within 2 working days of receiving them.

    Products bought from our stockists and on-line partners will need to be returned to them directly.

    If you cancel your order in any of the circumstances set out above, we will refund any money paid by you for the Product(s), which have been delivered to you and are returned to us, in full. Any refunds given by us will be made to the debit/credit card account provided when you placed your order.

    Notwithstanding the foregoing, any offer of a free gift as promotional and or marketing exercise cannot be returned for refunding or cash alternatives. Should you return your order for a full refund, you will also have to return the free gift.

    Product liability

    We will use reasonable skill and care in fulfilling any order placed by you which is accepted by us. However, we exclude, all other representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law. We accept no liability for any special, indirect, incidental, consequential or economic loss howsoever caused arising out of or in connection with the use of this website or the information, content, materials or Products.

    Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage in connection with any Products which we have supplied to you shall be limited to the sums paid or payable for such Products.

    Except in respect of death or personal injury caused by RippleMart.com’s negligence, and to the fullest extent permitted by law, neither RippleMart.com nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or Products.

    We will not be liable to you where we breach these Terms due to any cause that is beyond our reasonable control, including Acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.

    This clause does not affect your statutory rights as a consumer.

    Website liability

    We provide the content on the Website in good faith but give no warranty or representation that the content is accurate, complete or up-to-date, nor that the Website does not infringe the rights of any third party. We accept no responsibility or liability for your use of content on the Website and such use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we accept no liability for them.

    Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be uninterrupted or error free and disclaim all liability in respect thereof.

    This Website may contain links to other websites. We accept no responsibility or liability for any material supplied by or contained on any third party website which is linked from or to this Website, or any use of personal data by such third party.

    We reserve the right to suspend your use of the Website at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Website with immediate effect if you breach any of these Terms.

    Nothing in these Terms shall limit our liability for personal injury or death.

    Amendments to these terms

    We may update or amend these Terms from time to time to comply with Indian law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website or ordering any further Products from us, you agree to be bound by the terms of these updates and amendments. These Terms were last updated on 24 September 2016.

    Other Important terms

    If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms shall remain in full force and effect.

    You may not assign or sub-contract any of your rights or obligations under these Terms to any third party unless we agree in writing. We may assign, transfer or sub-contract any of our rights or obligations under these Terms to any third party at our discretion.

    Only you and we shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

    These Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms shall not constitute a waiver by us of that right. Any waiver must be agreed by us in writing.

    These Terms are governed by Constitution of Indian laws. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the Hyderabad Courts.

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    FREQUENTLY ASKED QUESTIONS (FAQ)

    How do I start shopping online with RippleMart.com?

    How is my order shipped?

    How long does it take for my order to reach me?

    Which States in India do you ship to?

    What are your delivery charges?

    Charges vary according to weight and delivery state. Actual Delivery charges shall be quoted against each order placed upon check out

    How do I track my orders?

    How do I know if an item is in stock?

    Can I deliver to another address, other than my card billing address?

    What is your cancellation policy?

    I would like to change my order. What should I do?

    How do I know that my order has been successfully submitted?

    How can I pay for my order?

    Is it safe to use my credit card on your website?

    What is your return Policy?

    Do I need to register and set up an account to shop?

    What if there are missing or wrong items when I receive my order?

    Is there a minimum order value?

    What are your Terms & Conditions?

    What are the recommended browsers for this site?

    Is my personal information kept private?

    How do I start shopping online with RippleMart.com?

    For step-by-step shopping instructions, please follow the progression below:

    1. When you have found a Product on the Website that you wolid like to buy, please click on the button labelled "add to cart". This will add your Product to a virtual "shopping cart".
    2. To change what’s in your virtual shopping cart at any time, click on the button labelled "edit cart".
    3. To remove a Product from your virtual shopping cart, click on the button labelled "remove" by the product.
    4. To add more Products to your virtual shopping cart, click on the link labelled "continue shopping".
    5. To pay for the Products in your virtual shopping cart at any time, click the button labelled “check out".
    6. When you click the “check out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you.

    You can provide this information by filling in the fields requested on the screen.

    All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.

    To shop with greater ease with us online, register one-time to save your details so that you will not have to re-enter your personal information again on your next session.

    How is my order shipped?

    Orders are shipped Monday through Saturday, excluding Public Holidays & Government declared Holidays. Any orders placed on Saturday or Sunday will be shipped the following week.

    Transport mode: Surface transport, for lighter products by Air.

    How long does it take for my order to reach me?

    Orders are despatched within 2-7 working days after payment confirmation. Typically, Telangana & Andhra Pradesh, orders take between 48 - 120 hours after dispatch. For orders from rest of other states in India, Surface Transport is used and may take up to 7-10 working days depending on the delivery address.

    Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of RippleMart.com. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder's credit/debit card.

    Which States in India do you ship to?

    Currently, from our website we only ships to addresses within the Indian mainland addresses only (excluding Andaman Nicobar or Lakshadweep islands).

    For any other destinations, please email customercare@ripplemart.com

    What are your delivery charges?

    Purchase Values less than Rs. 10,000 will be subjected to Delivery Charges

    Standard Charges for Surface Transport:

    1. Within Telangana & Andhra Pradesh Rs. 25 per Kg to any single address.
    2. States in Southern India Rs 35 per Kg to any single address
    3. States in West India Rs. 40 per Kg to any single address
    4. States in North India Rs. 50 per Kg to any single address
    5. States in Central India Rs. 40 per Kg to any single address
    6. States in East India Rs. 50 per Kg to any single address

    Charges vary according to weight and delivery state. Actual Delivery charges shall be quoted against each order placed upon check out

    Other destinations & few bulk Volume or weight orders – Delivery charges on request

    How do I track my orders?

    You will receive an email as well as SMS on the registered Mobile Telephone number, together with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us at customercare@ripplemart.com

    How do I know if an item is in stock?

    All items are in stock unless "Out of stock" is indicated. On receipt of your order if any items are unavailable, we will inform you by email and we will offer you a refund or alternative availability date where possible.

    Can I deliver to another address, other than my card billing address?

    Yes, it is possible if the delivery address is in the listed Pincodes of the vendor or servicing area of the Ripplemart.

    What is your cancellation policy?

    Our "no questions asked" cancellation policy allows you to cancel your order with us:

    1. Before the Products are delivered to you; 2. Please refer to ourTerms and Conditionsrelating to cancellations and returns.

    I would like to change my order. What should I do?

    If you would like to amend your order, please contact us at customercare@ripplemart.com.

    How do I know that my order has been successfully submitted?

    You will receive an email acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment.

    How can I pay for my order?

    We accept all major credit and debit cards: MasterCard, Visa, JCB, American Express, Delta and Maestro. Please note that all payments are charged in Indian Rupees. The final amount reflected on your bill may differ depending on the exchange rate at the time your bank processes the transaction.

    Is it safe to use my credit card on your website?

    To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.

    What is your return Policy?

    Please refer to our Terms and Conditions relating to returns.

    Do I need to register and set up an account to shop?

    1. It is not mandatory to register.
    2. However, if you choose to we will retain your contact details, which will be retrieved when you login on your next visit.
    3. Please note that due to security reasons, we will not retain your card details.

    What if there are missing or wrong items when I receive my order?

    For missing or wrongly shipped items, please contact us at customercare@ripplemart.com and quote your transaction reference number. Our customer service is open from Monday to Friday, 9 AM to 6.30 PM (IST time). We will endeavour to reply to your query within 2 working days and we will advise you on what to do next.

    Is there a minimum order value?

    There is no minimum order requirement.Delivery charges will remain as specified or as per the seller charges against each product,which will be displayed during the page checkout.

    What are your Terms & Conditions?

    Find out more about Terms & Conditions here.

    What are the recommended browsers for this site?

    This site is optimized for Explorer version 7.0 or higher, Mozilla Firefox version 2.0 or higher, Opera 9.0 or higher and Google Chrome.

    Is my personal information kept private?

    Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfil an order contract with you

    Privacy Policy

    Ripple Mart Technologies Pvt Ltd respects your right to privacy. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. Please read this Privacy Policy carefully - by using this website (the "Website"), or purchasing any of our products, you agree to its terms (including as amended from time to time). If, for any reason, you do not agree to the terms of this Privacy Policy, please stop using the Website immediately.

    Who are we?

    In this Privacy Policy, references to "we" or "us" are to Ripple Mart Technologies Pvt Ltd, trading as Ripple Mart, a company incorporated in Hyderabad, India (registered number CIN: U74999TG2016PTC109453) whose registered office is at EW 4, B K Guda, Balkampet, SR Nagar, Hyderabad 500 038, India

    We are part of the Ripple Group, which includes Ripple Construction Products Pvt Ltd, Ripple Infra Systems Pvt Ltd and Ripple Business Solutions Pvt Ltd.

    If you have any questions about how we collect, store and use your information, you may by e-mailing us at customercare@ripplemart.com

    The legislation

    We will at all times only collect and process your personal information in accordance with applicable data protection laws, including the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

    What information do we collect and how do we collect it?

    When you use the Website, register with us or sign up to receive our newsletters, or contact us by post, telephone, fax, e-mail, social media or SMS to make a purchase, we may collect, store and use certain personal information that you disclose to us. The information that we may collect from you includes your name, contact details, date of birth, gender, occupation and your credit or debit card details. We may also collect details of your computer's internet protocol address, which is automatically collected by our web server. Finally, we may receive information about you from third parties (such as credit reference agencies) who are legally entitled to disclose that information.

    How do we use your information?

    By using the Website or Services, you agree that your information may be used by us and by carefully selected third parties chosen by us for any of the following purposes:

    1. To provide you with our Services and any associated products;
    2. to provide you with a personalised browsing experience when using the Website;
    3. to facilitate your access to the Website or your use of the Services;
    4. for technical administration of the Website;
    5. to fulfil any contractual agreements between you and us or any requests for the Services;
    6. to respond to any comments, questions or feedback that you submit to us via the Website or contact us by other available means or to contact you regarding matters such as details of your booking or payment status;
    7. when we have your consent, to contact you about any promotions or contests or send you details (including by post, phone, fax, e-mail or SMS) of other products and services which we think may interest you;
    8. to engage in research and analysis in order to maintain and improve the Website and our products and Services, as well as develop new products and services;
    9. to manage any account that you hold with us; and
    10. to comply with legal and regulatory requirements.


    We may also perform general analysis of user behaviour and characteristics in order to measure interest in and use of the various areas of the Website and to inform advertisers of such non-personally identifiable information as well as the number of users that have been exposed to or clicked on their advertising banner. We may sell or share anonymised aggregate data from such analysis with third parties.

    Transfers of personal data

    We (or third parties acting on our behalf) may also store or process information that we collect about you in States outside the Indian Mainland or your jurisdiction, which may have lower standards of data protection. However, we will always store or process your information in accordance with this Privacy Policy, regardless of location. We may also disclose your information to third parties in connection with the sale, transfer or disposal of our business, provided that they continue to use your information substantially in accordance with the terms of this Privacy Policy.

    Security

    We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your personal information. However, whilst we have used our best efforts to ensure the security of your data, please be aware that we cannot guarantee the security of information transmitted over the Internet.

    Third Party Links

    When you are on this Website you may have the opportunity to visit, or link to, other sites not operated by the Ripple Mart, including web sites operated by other affiliated companies of the Ripple Group, or by unaffiliated third parties. These sites may collect personal data about you. The Ripple Group does not control sites that are operated by these entities and is not responsible for the information practices of these sites. We encourage you to review the privacy policies of third parties and their websites. This Privacy Policy does not address the information practices of those other websites.

    What are your rights?

    Depending on applicable law, you may have the right to contact us in order to find out what information we hold about you. You may also have the right to access, cancel or correct any information that we hold about you. If you wish to exercise any of these rights, please contact us using the contact details specified below.

    If you wish to unsubscribe from e-mail marketing communications that we send to you, you can most easily do this by clicking on the unsubscribe link at the bottom of order page. You may also contact us in writing at customercare@ripplemart.com to inform us if you do not wish to receive any marketing materials from us.

    What are cookies?

    The Website uses cookies. Cookies are small text files from a website that are stored on your computer, mobile phone or other device. These text files make using our Website more convenient by, among other things, recognising you when you return, saving your preferences and may help us to customise our Website for you based on your preferences.

    We do not use cookies to store your name or similar identifying information unless you have agreed to this by selecting the "Remember Me" option. If you select this option cookies will be placed on your computer, which will allow our Website to recognise you when you return.

    If you do not want us to use cookies when you use our Website, you can adjust your internet browser settings not to accept cookies. Your web browser's help function should tell you how to do this. Please note that if you adjust your browser settings not to accept cookies, this may result in you being unable to use some of the facilities on our Website.

    For more information about cookies, including further details as to what they are and how to refuse them, please visit www.allaboutcookies.org.

    How up-to-date is this Privacy Policy?

    Ripple Mart reserves the right to change its privacy policy, to comply with the law or to meet our changing business requirements, at any time with or without prior notice to you. Any changes to this Privacy Policy will be considered effective immediately after the changes are posted on this Website. Please check back frequently to be informed of any changes. By continuing to use the Website or buying any products from us, you agree to be bound by the terms of these updates and amendments.

    This Privacy Policy was last updated on 24 September 2016.

    Terms and Conditions

    The following terms and conditions ("Terms") apply to your use of the RippleMart.com website (the "Website") and to any and all orders you place for products available through this Website (the "Products") (including our agreement to sell you such Products if we accept your order). These Terms should be read alongside, and are in addition to, our privacy policy ("Privacy Policy").

    Please read these Terms carefully and print a copy for your future reference. By placing a Product order through the Website, or otherwise using it, you agree that you have read, understood and agree to these Terms and the Privacy Policy (each as amended from time to time). If you do not agree to these Terms, you must stop using the Website immediately and must not order any Product through it.

    About us

    Ripple Mart Technologies Pvt Ltd, trading as RippleMart.com (referred to in these Terms as "we", or "us"), is a company registered in Hyderabad, Telangana India whose registered number is CIN: U74999TG2016PTC109453 and whose registered address is at EW 4, BK Guda, Balkampet, SR Nagar, Hyderabad 500 038 India.

    Should you have any questions about these Terms or wish to contact us for any reason whatsoever, please use the contact details set out below:

    Post: Ripple Mart Technologies Pvt Ltd, 303, Royal Arcadia, SR Nagar, Hyderabad 500 038, India

    E-mail: customercare@ripplemart.com

    Your use of the website

    You agree to use the Website only for lawful purposes and in a way which does not infringe the rights of any anyone else or restrict or inhibit anyone else's use and enjoyment of the Website.

    You are permitted to download and print content from the Website solely for your own personal use. Website content must not be copied or reproduced, used or otherwise dealt with for any other reason. You are not entitled to modify or redistribute the content of this Website or reproduce, link, frame or deep-link it on any other website without our express written permission. You are not entitled to use the content of the Website for commercial exploitation in any circumstances.

    Product descriptions

    All Product descriptions and illustrations shown on the Website are provided in good faith but are intended as guidance only and actual Products may vary accordingly.

    All prices shown on the Website are in Indian Rupees and inclusive of Value Added Tax (“VAT”) or Goods & Services Tax (“GST”) at the relevant rate where applicable. Prices shown on the Website do not include delivery, packaging or other charges, which will be added to any order you place.

    For international deliveries, you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for custom clearance must be borne by you.

    Whilst we use reasonable endeavours to keep prices up-to-date on the Website, we reserve the right to alter prices at any time. Any change in price will be communicated to you prior to delivery of the relevant Products.

    You acknowledge that, as between you and us, we own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to (i) the Products and (ii) the Website ("IPR")

    If any IPR existing in

    1.  the Products and/or
    2.  the Website vests in you, whether by operation of law or otherwise, you hereby assign to us all right, title and interest (whether legal or beneficial) in such IPR throughout the world absolutely to the fullest extent possible, including any and all renewals and extensions of such IPR.


    You unconditionally and irrevocably waive any and all moral rights you may have either now or in the future existing in or in relation to

    1. the Products and/or
    2. the Website. You also agree to execute and do all such deeds, documents, acts and things as we may reasonably require in order to assign any IPR to us, to carry out the intended purpose of these Terms or to establish, perfect, preserve or enforce our rights under these Terms.


    You also acknowledge that you are only permitted to use the Products for your own domestic purposes and that you were not permitted to copy or use the Products, for any other purposes including, for example, any business purposes or to copy or disseminate, for commercial purposes, the Products to any other persons.

    How to order products

    When you have found a Product on the Website that you would like to buy, please click on the button labelled "add to cart". This will add your Product to a virtual "shopping cart". You can then proceed to pay for the Products in your virtual shopping cart by clicking on the button labelled "Checkout". Alternatively, you can continue browsing the Website and add additional Products to your virtual shopping cart.

    You can see what Products are in your virtual shopping cart at any time by clicking on the button labelled "add to cart". To return to the shop, click on the link labelled "continue shopping". If you wish to remove a Product from your virtual shopping cart, click on the button labelled "remove" by the product. You can pay for the Products in your virtual shopping cart at any time by clicking the button labelled "check out".

    When you click the "check out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you. You can provide this information by filling in the fields requested on the screen. All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.

    When you place an order to purchase a Product from us, your order represents an offer to us to purchase that Product, which we reserve the right to refuse, and which does not represent a legally binding contract. Whilst we will do our best to fulfil your order (once it is accepted), we cannot guarantee to do so (for example, where we are out of stock, where your card issuer declines to authorise your payment or where Products have been incorrectly priced on our Website). Your offer is accepted by us and becomes binding only when we expressly confirm your order in writing (either by invoice submitted with Products delivered, e-mail or otherwise).

    Payment for the products

    Do not send any card details unencrypted via email to RippleMart.com. Provide passwords to known/verified recipient via the telephone only. Any files containing card data sent to Ripple Mart must be encrypted and password protected

    All Products will remain our property until we have received payment in full for your order.

    During the checkout process, you will be asked to complete your payment details. All highlighted fields must be completed. Please note that we will only collect, store and use your information in accordance with our Privacy Policy.

    We accept all major credit cards except Diners. All card payments are subject to authorisation by your card issuer. If your payment is not authorised, we will cancel your order and notify you in writing (including e-mail) that we have done so. If you have already received the Products you ordered from us, you must return those Products to us in the same condition that you received them at your own expense. If you fail to do so within 2 (two) weeks of our cancelling your order, we may arrange for collection of the Products at your expense.

    If we cannot supply you with the Products that you have ordered for whatever reason, we will cancel your order and inform you of this as soon as reasonably possible. Similarly, we may decline or be unable to process your order if your credit or debit card does not give authorisation for the payment of the Products or that you are ineligible to take delivery of the Products set out under “Delivery of the Products”. We will give you a full refund where you have already paid for the Products.

    Delivery of the products

    At this point in time, we are only able to deliver Products to addresses within the States & Union Territories of Indian Mainland (excluding the States of Andaman, Nicobar, Lakshadweep Islands)

    Orders are shipped Monday through Friday, excluding Public Holidays, Government Holidays Central & Regional. Any orders placed on Saturday or Sunday will be shipped the following week.

    All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you when they are delivered to the delivery address specified in your order.

    We shall not be liable for any delay or failure to deliver Products if the delay or failure is wholly or partly caused by circumstances beyond our control.

    We aim to process and despatch Products within 5 working days from the date on which we accept your order. If you are still waiting for the delivery of your Products after 14 days following your order acceptance confirmation, please contact us by email at customercare@ripplemart.com

    Cancellations and refunds

    In accordance with the applicable law, we provide a "no questions asked" cancellation policy provided that you cancel your order with us:

    before the Products are delivered to you; or

    If you cancel your order with us, you must return any Products received at your cost by registered post to the following addresses:

    Ripple Mart Returns Department
    Ripple Mart Technologies Pvt Ltd
    303, Royal Arcadia, Balkampet Main Road,
    SR Nagar, Hyderabad 500 038, India


    If you have received the Products and wish to cancel your order, you must take reasonable care of the Products and not use them. Prior to returning any Products to us, please contact us by email us by email customercare@ripplemart.com or telephone us (between Monday to Friday, 9.30 AM to 5.30 PM IST time) using the number set out at the top of these Terms (quoting your transaction reference) and we will give you a unique returns identification number to quote that is required when you return the Products to us.

    Products should be returned to us in the same condition that you received them, quoting the unique returns identification number, at the address set out above in these Terms. If you return any Products, we will not be responsible for any loss or damage to them in transit and, for this reason, we request you use recorded delivery service and keep receipt as proof of postage. If Products are lost or damaged in transit, we reserve the right to charge you for such loss or damage.

    Any postage costs incurred when returning the Products to us are to be borne by you unless:
    1. the Products were already damaged on receipt by you; or
    2. the Products were incorrectly supplied to you.


    You should check all Products you receive against your order. If you receive Products that are damaged or incorrectly supplied then you must note the details of any damage or error in supply on the delivery documentation and it will be your responsibility to notify us in writing (which may include e-mail) of the damage or incorrect supply within 7 working days of delivery.

    You must return the Products to us, quoting the unique returns identification number, as soon as possible after notifying us that the Products are damaged or have been incorrectly supplied. Subject to you complying with these requirements, we will then, at your option, either provide a replacement or you may cancel your order.

    Please note that we will not accept the return of any damaged or incorrectly supplied Products where you fail to notify us of this within 2 working days of receiving them.

    Products bought from our stockists and on-line partners will need to be returned to them directly.

    If you cancel your order in any of the circumstances set out above, we will refund any money paid by you for the Product(s), which have been delivered to you and are returned to us, in full. Any refunds given by us will be made to the debit/credit card account provided when you placed your order.

    Notwithstanding the foregoing, any offer of a free gift as promotional and or marketing exercise cannot be returned for refunding or cash alternatives. Should you return your order for a full refund, you will also have to return the free gift.

    Product liability

    We will use reasonable skill and care in fulfilling any order placed by you which is accepted by us. However, we exclude, all other representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law. We accept no liability for any special, indirect, incidental, consequential or economic loss howsoever caused arising out of or in connection with the use of this website or the information, content, materials or Products.

    Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage in connection with any Products which we have supplied to you shall be limited to the sums paid or payable for such Products.

    Except in respect of death or personal injury caused by RippleMart.com’s negligence, and to the fullest extent permitted by law, neither RippleMart.com nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or Products.

    We will not be liable to you where we breach these Terms due to any cause that is beyond our reasonable control, including Acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.

    This clause does not affect your statutory rights as a consumer.

    Website liability

    We provide the content on the Website in good faith but give no warranty or representation that the content is accurate, complete or up-to-date, nor that the Website does not infringe the rights of any third party. We accept no responsibility or liability for your use of content on the Website and such use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we accept no liability for them.

    Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be uninterrupted or error free and disclaim all liability in respect thereof.

    This Website may contain links to other websites. We accept no responsibility or liability for any material supplied by or contained on any third party website which is linked from or to this Website, or any use of personal data by such third party.

    We reserve the right to suspend your use of the Website at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Website with immediate effect if you breach any of these Terms.

    Nothing in these Terms shall limit our liability for personal injury or death.

    Amendments to these terms

    We may update or amend these Terms from time to time to comply with Indian law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website or ordering any further Products from us, you agree to be bound by the terms of these updates and amendments. These Terms were last updated on 24 September 2016.

    Other Important terms

    If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms shall remain in full force and effect.

    You may not assign or sub-contract any of your rights or obligations under these Terms to any third party unless we agree in writing. We may assign, transfer or sub-contract any of our rights or obligations under these Terms to any third party at our discretion.

    Only you and we shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

    These Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms shall not constitute a waiver by us of that right. Any waiver must be agreed by us in writing.

    These Terms are governed by Constitution of Indian laws. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the Hyderabad Courts.